Help Desk Agent

Job description / Role

Role purpose:

To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings.

Key accountabilities of the role:

These are the main responsibilities of this role:

Responsibilities:

Maintaining a high level of service attitude towards customers.

Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.

Handling general walk-in inquiries in a pleasant manner regarding ADIB's products and services and directing the customers to the respective service areas.

General administrative work which may include preparation of memos, customer letters, filing etc.

Delivery of cheque books and ATM cards to customers.

Handling and delivering captured card issues on account of customers.

Delivery of covered cards to customers.

Delivery of returned cheques to customers.

Perform any other responsibilities entrusted by branch management from time to time.

Specialist skills / technical knowledge required for this role:

Knowledge of ADIB's retail and institutional banking products and services.

Knowledge of ADIB's operational policies and procedures.

Knowledge of UAE banking practices, regulations and risks.

Thorough knowledge of all the regulations issued by Central Bank of UAE.

Fair knowledge of service standards.

Knowledge of cross sales.

Computer skills.

Note: This position is for UAE nationals only.