Helpdesk and IT Support Technician

Job description / Role

Help Desk Technicians provide technical support for PC end-users

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Help desk technician should have deep understanding of computer hardware and software. Strong communication skills,. IT help desk technician should have methodical problem-solving with an aptitude for learning and quickly adapting new skills.

Function/Responsibilities:
- Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people and know how to ask questions to determine nature of problem
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Handle Tier 1 help desk escalations through tickets or phone
- Manage and monitor internal assets to ensure accurate inventory records
- Resolves Level 1 IT support orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.
- Install, modify, and repair computer hardware and software as directed by senior IT team member.
- Log and document all IT enquiries in the system for support tracking and analysis.
- Other duties may be added and/or assigned as needed

Requirements

- Excellent interpersonal skills.
- Good understanding of the IT support and the urgency of business continuity
- Good knowledge in hardware, software, network troubleshooting.
- Must have a good command of the English language in order to provide effective phone, desk side, and email support.
- Must be able to learn and give support on the new quickly changing technologies.

Any of these certifications is a plus
- Microsoft MCSE, ITIL, CompTIA (A+, Network+, Security+, Linux+)

Candidates who can join Immediately

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About the Company

Bion Group is a well-renowned and privately held conglomerate with a diversified business portfolio. Headquartered in the UAE since 2007, the group encompasses a workforce of over 400 employees and 20 different nationalities.

Bion Group is engaged in intelligent and quality-driven business operations covering Transportation, Manufacturing, Trading, Vehicle Maintenance and Joint Ventures. Our ever-expanding brand portfolio includes Bion Industrial, Bion Services, Bion Trading, Bion Ventures and more.