Helpdesk Operation Support

Job description / Role

Key Responsibilities

• Handle inbound calls, emails, and radio requests 24/7 within agreed KPIs.
• Log all requests accurately in the CAFM system and prioritize based on procedures.
• Generate, assign, and schedule job cards for technicians and building managers.
• Follow up with clients, tenants, and technicians to ensure issue resolution.
• Update and close work requests in the CAFM system.
• Support weekly assignment of Planned Preventive Maintenance (PPMs).
• Conduct data entry, reporting, and administrative tasks as required.
• Ensure compliance with company policies, procedures, and HSEQ standards.
• Work in rotational shifts, including weekends and public holidays.
• Provide backup support to colleagues when needed.

Qualifications & Experience

• Minimum 2 years experience in an office or customer service environment.
• Strong phone handling, email communication, and data entry skills.
• Proficiency in customer service and problem-solving.
• Experience with CAFM systems is an advantage.
• Knowledge of property or facility management preferred.
• English fluency (spoken & written) required.
• Degree in Business Administration or related field preferred.

Salary:
AED 3,000 to 4,000 per month inclusive of fixed allowances.

About the Company

The Innovations Group has been operating within the UAE for close to 2 decades and is one of the market leaders in Employee Outsourcing & Recruitment services.

We work across myriad industries servicing the private sector, government, banking & financial institutions and other SME's. As a pioneer in employee outsourcing, we currently have 11,000+ employees outsourced to our clients.

We specialize in providing permanent and temporary staffing solutions for diverse nationalities, skill sets & domain expertise.