HelpDesk Support Analyst (Arabic)

Cerner

Dubai, UAE

Ref: RP269-02

Job description / Role

Employment: Full Time

- Support Analysts are responsible for service request investigation and resolution (supporting internal and external clients), developing education/knowledge transfer materials for associates and clients, providing input for defining user needs and solution-specific testing.
- Support Analysts will investigate, analyze, and provide comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools.
- In this role you will be responsible for thorough documentation related to investigation and issue resolution.
- Position requires the ability to prioritize and manage work queue, providing troubleshooting support and knowledge transfer for associates, maintaining awareness of current solution functionality and its relationship to solution specific database tables.
- Adherence to client access, quality standards, and client notification policies and procedures is focus and primary function of role.
- Role requires individual to be accountable for communicating and working with the client to resolve key issues.

Requirements

- Bachelor’s degree from an accredited institution
- Must speak fluent Arabic

Desired Skills:
- Basic computer skills, including Microsoft Office Suite
- Possess decision making skills and ability to deal with ambiguity
- Demonstrates ability to work on multiple projects
- Excellent verbal and written communication skills
- Ability to work overtime and irregular hours when needed

About the Company

At Cerner, we’re continuously building on our foundation of intelligent solutions for the health care industry. Our technologies connect people and systems at more than 18,000 facilities worldwide, and our wide range of services support the clinical, financial and operational needs of organizations of every size.

Together with our clients, we are creating a future where the health care system works to improve the well-being of individuals and communities. By designing leading-edge health information technology, we offer strategies that empower organizations to know, manage and engage their populations. Our applications are developed with physicians in mind so they can focus on people, not technology. And providers can manage their day-to-day revenue functions with our integrated clinical and financial systems. These helpful tools are designed to work for today and think for tomorrow.

From the beginning, we have innovated at the intersection of health care and information technology. Our mission remains to contribute to the systemic improvement of health care delivery and the health of communities.

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