Holiday Home Administrator

Job description / Role

Description

Administrative duties

• Maintain and update property listings across all booking platforms (Airbnb, Booking.com, Bayut, Property Finder, etc.).
• Prepare and maintain records, contracts, and reports related to bookings, maintenance, and guest stays.
• Handle inquiries and coordinate guest bookings, cancellations, and special requests.
• Assist in processing guest payments, security deposits, and refund requests as per company policies.
• Maintain updated databases for property inventory, pricing, and occupancy rates.

Guest relations

• Serve as a central point of contact for guests before, during, and after their stay.
• Coordinate check-in/check-out procedures, ensuring smooth communication and timely assistance.
• Manage guest feedback and resolve any issues or complaints promptly to maintain a high satisfaction rate.
• Prepare welcome packs and ensure all guest amenities and essentials are ready before arrival.

Property coordination

• Liaise with housekeeping and maintenance teams to ensure properties are cleaned, maintained, and ready for guest check-ins.
• Conduct regular property inspections to ensure quality standards are met.
• Report and track maintenance issues, ensuring timely resolution.
• Coordinate with suppliers, vendors, and contractors for repairs, replenishment, or property upgrades.

Compliance & documentation

Ensure all properties comply with local tourism authority regulations (e.g., DTCM, DCT Abu Dhabi).

Maintain accurate records of property permits, licenses, and renewals.

Assist with filing, documentation, and reporting requirements to government authorities.

Financial & reporting

Assist in preparing monthly reports on occupancy, revenue, and expenses.

Support finance in tracking invoices, vendor payments, and refunds.

Provide regular updates to management on performance metrics and operational challenges.

Requirements

• Bachelor’s degree in Business Administration, Hospitality, or a related field.
• Minimum 1–3 years of experience in property management, hospitality, or short-term rental administration.
• Strong communication and organizational skills.
• Proficiency in Microsoft Office Suite and property management systems (PMS).
• Familiarity with booking platforms (Airbnb, Booking.com, etc.) is an advantage.
• Attention to detail, multitasking ability, and a proactive attitude.
• Knowledge of UAE holiday homes regulations (preferred).