Holiday Homes Operations Manager

Job description / Role

Maple Suites Holiday Homes LLC

Operations Manager - Full Time

About Maple Suites Holiday Homes:

Maple Suites Holiday Homes is a top-tier holiday homes rental company. We offer exceptional housing experiences in Dubai for both business and leisure travellers from all across the globe.
Our portfolio of primely located, fully-furnished apartments will meet and exceed our guests’ needs. At Maple Suites®, we are committed to making our guests live like a local!

Job Description:
• Responsible for the day-to-day management of providing temporary accommodation for guests, including but not limited to, management of bookings, check-ins, check-outs, customer inquiries or complaints, extensions, or cancellations on company website as well as platforms like Booking.com, Airbnb, and other platforms.
• Arranging all the necessary maintenance, housekeeping, laundry, and all kinds of guests’ requests pertaining to their stay.
• Corresponding with and supervising the Operations Assistants and reviewing their property inspection reports to ensure all properties are always kept in good conditions, and are well cleaned after each check-out, and ready for the next guest.
• Ensuring the compliance of all properties with all regulatory standards (e.g. health and safety standards, licenses, permits, etc.).
• Bookkeeping and revenue management of all properties under your account.
• Updating the monthly calendar pertaining to availability, housekeeping, maintenance, inspections, or renovation work required for all units.
• Continuously monitoring the price competition in the market.
• Contribute to client acquisition.
• Delivers 100% customer satisfaction consistently by providing the customer with a top-notch experience with their stay.
• Performing all other aspects of holiday homes management as deemed necessary by the company’s management.

Job Type:
Full-time

Compensation:
Salary range: AED 5,000 – AED 5,500 per month + bonus.

Qualifications:
• Bachelor’s degree or diploma in Hospitality Management, Business Administration, or similar field.
• Must have at least 2 years of experience in a similar role in the UAE.
• Must have very good knowledge of how to use holiday homes management software / reservations management software.
• Strong communication skills and organizational skills.
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Office.
• Exhibits a high level of professionalism, attention to detail, and a positive attitude.
• Must be able to work flexible schedules, including weekends and holidays when necessary.
• Fluent in English, other language skills are a plus.
• Having a UAE Driver’s License is a plus.
• Ability to Commute:
• Within Dubai (required).

Salary:
AED 5,000 to 5,500 per month inclusive of fixed allowances.
Additional benefits: Bonus/Sales Commission.

About the Company

Why Wasma?

Professional Property Management, Industry Know-How, Expansive Network.