Job description / Role
Souq.com is the largest ecommerce site in the Arab world. Every month, Souq.com attracts more than 35 million visits to its catalogue of more than unique products in 20 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online.
With more than 3,000 employees, We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia and leading Product and Engineering centers in Jordan and India. We offer competitive salaries and benefits, and a unique opportunity to join the leading player in an ever growing and exciting industry.
- Achieves personal production targets while maintaining the required repair quality standards.
- Performs all repairs, rework, test and documentation steps necessary to proceed.
- Troubleshoots down to the component level, repairs and documents all failures.
- Responsible for fault finding, repair, service and installation of mechanical equipment.
- Disassemble appliances so that problems can be diagnosed and repairs can be made.
- Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.
- Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.
- Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
- Observe and examine appliances during operation to detect specific malfunctions such as loose parts.
- Set appliance thermostats, and check to ensure that they are functioning properly.
- Take measurements to determine if appliances will fit in installation locations, performing minor carpentry work when necessary to ensure proper installation.
- Handles customer requests for technical assistance (walk in).
- Operates to require Company standard.
- Completes repairs to the required standard and returns them within SLA which is 2 days.
- With 3 years minimum experience in repairing Home Appliances.
- At least high school graduate.
- Can communicate well in English.
- With valid UAE driving license.
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.