Hospitality & Guest Experience Manager (VIP / HNWI / Luxury Events)

Job description / Role

Are you an experienced professional in luxury hospitality, event operations, and VIP guest management? Do you excel in delivering five-star standards and seamless high-end experiences for private residences, hotels, and formal events?

We are seeking a Hospitality & Guest Experience Manager with proven experience in luxury environments, 5-star hotels, private estates, and high-profile gatherings. This role requires someone polished, detail-driven, service-minded, and capable of managing hospitality operations at elite standards.

Key Responsibilities

• Lead and execute private hospitality events, receptions, and VIP gatherings across multiple venues
• Ensure premium guest experience, aligned with luxury etiquette, service protocols, and formal standards
• Set up dining tables and event layouts to five-star standards (indoor, garden, poolside, marquee setups)
• Work closely with the chef to plan and execute event menus and F&B concepts
• Manage floral concepts, centerpiece design, décor setup, and venue ambiance
• Brief, supervise, and train hospitality, hotel, and F&B teams including butlers and service staff
• Coordinate with internal teams and Vendors: chef, housekeeping, security, transport, hotel staff, external suppliers
• Maintain residence presentation, cleanliness, and guest comfort throughout events
• Manage budgets, supplier negotiations, service agreements, and purchasing timelines
• Handle confidential guest and event information with absolute discretion
• Arrange restaurant and hotel bookings, brief staff on guest preferences, and manage bespoke service requirements
• Travel with principals when required to ensure smooth logistics and personalized support

What We’re Looking For

• Background in Luxury Hospitality, Guest Services, F&B Management, or Event Operations
• Experience in 5-star hotels, event management, MICE, private residences, or with HNWI/VIP guests
• Strong knowledge of etiquette, service standards, and formal hosting procedures
• Ability to lead teams, manage multiple moving parts, and resolve last-minute requests calmly
• Impeccable grooming, polished communication, and a guest-first mindset
• Certification or specialized training in hospitality, protocol, or etiquette is an advantage

Why Apply

• Work in a high-end, prestigious environment
• Lead VIP-level service, events, and hospitality experiences
• A role for those who enjoy precision, elegance, and exceptional standards

Interested candidates may apply now with an updated CV detailing relevant luxury or hospitality experience.

About the Company

About Us Helping professionals grow. Supporting businesses thrive.

Black Pearl is a HR consultancy and recruitment firm based in the UAE. We connect skilled professionals with leading organizations across the Gulf region, offering a personalized and thoughtful approach to hiring.

Our team specializes in recruiting for roles across key industries, including but not limited to: - Healthcare and Life Sciences - Engineering and Construction - Technology and Digital - Finance and Accounting - Hospitality and Retail - Government and Emiratization

Whether you’re searching for your next opportunity or looking to hire, we work closely with you to understand your goals and find the right fit.