Host/Hostess - Specialty Outlet

Job description / Role

Hyde Hotels, Resorts & Residences, part of the world-leading Accor group; today announced the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.

Hyde Hotel Dubai Business Bay, a five-star hotel, is set to open in Q4 2021. The 276-rooms, all with balconies, will be a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world.

Hyde Hotel Dubai will feature three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property will be The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel's public areas, guestrooms and Cleo will be designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge to be designed by Tristan Plessis Studio.

The Position

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

KEY ROLES & RESPONSIBILITIES

- Provide a warm and friendly welcome, leading guests and seating them at their table
- Take telephone bookings and maintain a clear and organised reservations book
- Assist in the set-up of tables and displays
- Maintain and update guest database
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
- Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
- Maintain good working relationship with own colleagues, and all other departments
- Correct preparation of all necessary operational material in the back office
- Learn safety, sanitation and hygiene policies
- Present check to guests and perform cashiering function if needed
- Effectively control guest flow in the restaurant ensuring maximum turnover
- Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
- Train waitstaff and bus staff in hostess standards
- Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed

Requirements

PERSONAL ATTRIBUTES

- Excellent reading, writing and oral proficiency in English
- Well-presented and professionally groomed at all times
- Strong interpersonal skills and able to establish a good rapport with guests
- Possess full knowledge of restaurant's seating/table plan
- Computer knowledge (Microsoft Excel, Word, Powerpoint)

QUALIFICATIONS

- Hotel Restaurant Management graduate

EXPERIENCE

- 1 year Hotel experience in F&B

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.