Hostess

Job description / Role

Summary

IKKA is an exceptional dining concept located within Hyatt Centric Jumeirah Dubai. Guests can expect an innovative menu that combines the delicate, refined elements of Japanese cuisine with the bold, colorful, and vibrant flavors of Peruvian dishes. With its stunning location in the heart of Jumeirah, IKKA is not just a restaurant - it's a destination for those looking to explore new flavors, enjoy exceptional service, and indulge in a stylish and contemporary setting.

As a Hostess at IKKA Restaurant, you will be the first point of contact for our guests, setting the tone for their dining experience. You will be responsible for greeting guests with warmth and professionalism, managing reservations, and ensuring a smooth flow of guests in the restaurant. Your role is key in creating a welcoming, friendly, and efficient environment that aligns with IKKA's commitment to excellence.

Key Responsibilities:

• Guest Greeting: Welcome guests with a friendly smile, ensuring a warm and positive first impression.
• Seating & Reservations: Manage the seating chart, escort guests to their tables, and ensure that reservations are handled efficiently and accurately.
• Customer Service: Provide guests with information about the menu, daily specials, and the restaurant concept. Assist with special requests and ensure a seamless guest experience.
• Communication: Coordinate with the restaurant management and service team to ensure guest needs are met promptly and effectively.
• Maintain Cleanliness: Ensure the entrance and dining area are clean, organized, and visually appealing at all times.
• Problem-Solving: Handle guest inquiries and resolve any issues or concerns with professionalism and courtesy.
• Team Collaboration: Work closely with other team members to ensure smooth operations during peak times and maintain high levels of service quality.

Qualifications:

• Previous experience as a Hostess or in a customer-facing role in the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• A friendly and approachable demeanor with a passion for delivering outstanding guest service.
• Ability to remain calm and composed during busy or high-pressure situations.
• Fluency in English (additional languages are a plus).
• Flexibility to work evenings, weekends, and holidays as needed.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.