Hostess

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional, friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself or herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate supervisor.
• Handles guest complaints as per instructions or consults the immediate supervisor.
• Does all mise-en-place work according to the whole day service requirements.
• Reports any equipment failures or problems to the maintenance department.
• Passes any maintenance requests to the maintenance department.
• Participates in any training or development schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to open communication within the assigned team.
• Treats guests and colleagues in a polite and courteous manner.
• Observes high standards of personal hygiene.
• Maintains clean and organized side stations at all times.
• Anticipates customers' needs.

Qualifications

• At least 2 years of customer service experience, preferably in a restaurant setting.
• Excellent communication skills in English, both verbal and written.
• Proficiency in basic computer skills, including Microsoft Office and email.
• Strong multitasking abilities and attention to detail.
• Ability to work in a fast-paced environment while maintaining a friendly demeanor.
• Basic math skills for managing reservations and table assignments.
• Knowledge of local cuisine and cultural customs in Baghdad.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Enthusiasm for providing exceptional customer service.

Additional information

Hostess for Mercure Abu Dhabi Downtown

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.