Hostess

Dubai, UAE

Ref: RP714-27605

Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Catering, Food Services & Restaurants

Company Industry
Travel, Hotel & Tourism

Company description

Every Sofitel team member is an ambassador. An ambassador represents Sofitel's brand and its values, at all times. The Sofitel ambassador will establish relationships and foremost, the Sofitel ambassador will deliver an exceptional guest experience and promote French excellence.

Job description

We are seeking an enthusiastic and professional hostess to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience.

Greet and welcome guests with a warm, friendly demeanor

Manage reservations and seating arrangements efficiently

Provide accurate wait times and handle guest inquiries

Coordinate with the restaurant staff to ensure smooth service flow

Maintain an organized and clean reception area

Assist with answering phone calls and managing to-go orders

Keep track of table status and optimize seating arrangements

Ensure all health and safety protocols are followed

Handle guest complaints and concerns with empathy and professionalism

Assist with special events and promotions as needed

Qualifications

Proven experience as a hostess or in a similar customer-facing role

Exceptional interpersonal and communication skills

Strong attention to detail and ability to multitask in a fast-paced environment

Flexible and adaptable to changing situations

Excellent organizational skills and ability to prioritize tasks

Proficiency in using reservation management systems

Ability to remain calm and professional under pressure

Fluency in English; additional language skills are a plus

Knowledge of local culture and etiquette is beneficial

High school diploma or equivalent

Ability to stand for extended periods and move around the restaurant

Positive attitude and enthusiasm for providing exceptional customer service

Additional information

Minimum 1 year of experience in the same or similar role

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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