Hostess

Job description / Role

Overview

Be part of an iconic hospitality landmark.

Ciel Dubai Marina, part of IHG Hotels & Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development features 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities. Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job description

As a hostess at Ciel Dubai Marina, you will be the first point of contact for every guest, setting the tone for an exceptional dining experience. With a warm, professional, and engaging demeanor, you will ensure each guest feels genuinely welcomed from the moment they arrive. Your role is pivotal in managing reservations, coordinating seating, and maintaining smooth communication between the front-of-house and service teams. You will embody the elegance and sophistication of the Ciel brand, creating a memorable first impression that reflects the venue's world-class hospitality standards.

Key responsibilities

• Welcome and escort guests to tables with professionalism and warmth.
• Manage table assignments and reservation systems efficiently to optimize seating flow.
• Maintain clear communication with the restaurant management, servers, and kitchen staff.
• Handle guest inquiries in person and via phone or email promptly and courteously.
• Keep track of guest preferences, VIP details, and special occasions in the CRM or POS system.
• Support daily opening and closing procedures, ensuring the host stand and menus are presentable.
• Collaborate with marketing and PR teams during special events and activations at Ciel.
• Uphold hygiene, grooming, and uniform standards consistent with Ciel's brand image.

Desired skill & expertise

Qualifications & skills

• Minimum 1-2 years of experience in a fine-dining or luxury hospitality environment.
• Strong interpersonal and communication skills in English; additional languages are an asset.
• Familiarity with reservation systems (e.g., SevenRooms, OpenTable, Oracle Micros).
• Polished presentation, poise under pressure, and a proactive, service-oriented mindset.
• Availability to work flexible hours, including weekends and holidays.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.