Hotel Manager

Job description / Role

Emirates Palace

Emirates Palace is centrally located in the heart of Abu Dhabi, close to major visitor attractions and the main business areas of the city. Just 40 minutes from Abu Dhabi International Airport and 90 minutes from Dubai Airport, Emirates Palace is conveniently situated for both leisure and business travellers. Popular tourist sites close to the Emirates Palace include the Grand Mosque and the Abu Dhabi National Exhibition Centre, both located 20 minutes away. The Marina Mall and major shopping attractions are also within walking distance of the hotel

Hotel Manager

The Hotel Manager has to ensure the perfect organization of all departmental requests and manage office operations above highest performance expectations by all Department and Executives.

Key Responsibilities:

Operational

- Replaces the GM at all times in his absence.
- Ensures smooth Operations with the Executive Department.
- Oversees the entire operation by setting the objectives for each area/department head and measures their performance against the set targets.
- Prepares regularly different reports as assigned by the General Manager.
- Projects organization with guidance from the General Manager
- Supervision of State Visits and liaison with all State Offices.
- Has to be present on special check in's, check out's and major events.
- Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies required.
- Responsible for Front of the house /Back of the house and all outside areas of the Emirates Palace.
- Inspects areas and implements action to ensure the safety and comfort from fire, injury or illness from unsafe or unsanitary conditions of all guest and employees.

Reporting & Communication

- Works closely and in harmony with the Ex Committee to strive towards achievement of the hotel's Mission Statement.
- Participates in all weekly meetings as per meeting calendar
- Ensures strong support for the GM with all office administration skills. Co-ordinates the entire complaint-handling-process incl. all related correspondence.
- Communication of hotel philosophy and internal /external hotel representation.
- Liaises with Director of Finance on controversial issues regarding Department Head requests.

Financial & Budgeting

- Implements the approved budget; monitors revenues and costs on daily basis and takes corrective action when necessary.
- Signature Policy (emplace guidelines via director of Finance)
- Supervises the preparation of the Monthly Forecast (GM/HM/DOF/DOS&M/DORR)
- Knows the status of the monthly results on a daily basis.
- Helps in budgeting process of the operating departments.
- Controls costs by adhering to standards of operating for forecasting, budgeting, scheduling, payroll control, and other Expense Management Systems.
- Proposes on regular basis new revenue opportunities for the hotel as well as new measures that can help to spend funds more efficiently

People management & Leadership

- Evaluates Department Heads and recommends merit increases for superior performance according to company policy and local changing competitive remuneration conditions.

Training & Development

- Selects and trains the Department Heads and keeps them informed of company policies; observes their performance and replaces them if not performing to standards.

Quality (definition, execution, measurement and optimization)

- Directs quality control program designed to ensure continuous delivery of consistent services and products
- Chairs Quality Meeting Process and confirm compliance of Kempinski and Leading Quality Standards.
- Sufficient knowledge of the regulations of the Local Law, licensing health and safety legislation, security and able to conduct risk assessments and checks.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements

Desired Skills & Qualifications:

Personal Profile:

- Passport holder of a country with eligibility to obtain a residence visa in the UAE.
- Personal record to obtain CID approval in Emirates Palace.
- Meets all other criteria set by the UAE authorities at the time of application.

Education:

- BA/BSc in Hospitality Management or related field
- Alternatively, significant experience in positions that have allowed the development of an academic approach.
- Sound accredited training and education in the international luxury hotel business management.
- A Master's degree and/or a relevant professional accreditation would be a plus.

Experience:

- Minimum 2 years' experience as a General Manager
- Extensive experience in a complex environment within an international luxury hotel group.
- Experience in dealing with Royal and Government delegations.
- Developed a career in an international luxury environment including a recent appointment in an iconic establishment.
- Experience a leading large team of multi-nationalities and cultures.
- Experience in different operational departments (Rooms / Food &Beverage)
- Preferably worked in the Middle East.
- Preferably with pre-opening experience or refurbishment project management experience.

Language:

- English: Proficiency in oral and written English is a must. If not a native speaker, the individual would have worked mainly in English throughout their career.
- Arabic Language knowledge would be an advantage

Computer Literacy:

- Ability to operate computer and office equipment.
- Proficiency in Excel and Word
- Experience with Hotel information systems (Oracle, FMB, etc.)

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.