Hotel Manager

Dubai, UAE

Posted
Ref: RP714-27642

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Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
General Management

Company Industry
Travel, Hotel & Tourism

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #belimitless

Opened in 2021 on the western crescent of Palm Jumeirah, the world's largest man-made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.

More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy.

Job description

The hotel manager has responsibility for the overall operations of the hotel's rooms, food & beverage, culinary, housekeeping, recreation, spa and IT divisions, including the development and performance management of employees. Oversee the financial aspects of the above-mentioned operations, optimizing profits while ensuring the highest level of service quality is provided to our guests. The hotel manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.

Key roles & responsibilities

Set, plan and direct the operations and departments to achieve agreed goals of gross operating profit, competitive RevPar index, guest satisfaction, brand consistency, employee engagement, LQA audits and service excellence.

Support the hotel's annual budgeting process and adhere to the Accor and Raffles established guidelines.

Assist in managing the operations and the hotel's budget and ensuring that expenses incurred are within budget and in line with the Accor and Raffles established guidelines.

Lead and guide the management team in driving the hotel to achieve its key performance indicators (KPIs) and goals.

Follow Accor protocol in approving expenses, and obtaining the approval first from the managing director and director of finance for items which require approval at this level before implementation.

Help to ensure all marketing, digital and PR communications follow Raffles brand marketing guidelines and are very relevant to the market, and thought through as to bring value to the property and services.

Communicate in an effective and timely manner with Excom and managing director on matters which require their attention.

Represent the Raffles brand in projecting a credible image to the market, residents and colleagues alike.

Be present to personally welcome key residents and guests.

Comply with Raffles' established guidelines on recruitment, appointment and promotion of Excom, department heads and colleagues.

Track and resolve guest complaints and feedback promptly and thoroughly.

Ensure all operational issues are addressed and documented for future reference. Be able to spot inconsistencies or potential issues before they escalate.

Be visible around the hotel and show an active interest in our colleagues' welfare.

Lead by example in living the Raffles brand values and service culture as well as code of ethics.

Help and support to establish positive owner relations through proper and appropriate communications with the appointed owner's representative.

Follow appropriate protocol in communicating with the appointed owner's representative and keeping the managing director informed of such communications.

Manage owner relations and represent managing director in his absence.

Participate in monthly owners and asset management meetings (P&L, BRM etc.).

Qualifications

Bachelor's degree from reputable hotel schools preferred.

Minimum of 5 years of luxury hotel management experience with strong rooms and/or food & beverage background gained from working in key cities or resort destinations globally.

Personal attributes

Solid business/financial acumen with excellent understanding of luxury resort hotel operations.

Act as a role model in delivering elegant and understated service with sophistication.

Lead by example in building strong employee engagement.

Proven track record in leading a diverse culture of leaders and employees effectively.

Ability to analyse P&L statements to optimize revenue and control costs.

Exceptional attention to detail in daily operations, guest services, and colleagues' performance.

Skilled in financial decision-making to maximize hotel profitability.

Strong leadership presence to motivate and guide teams consistently.

Additional information

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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