Housekeeper Supervisor

Job description / Role

Company description

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations, and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.

Job description

• Prepare and delegate daily tasks to housekeeping attendants and provide housekeeping attendants with necessary resources such as keys and supplies to ensure efficient service on the floors.
• Handle guest requests and complaints with care and follow up effectively to enhance guest satisfaction.
• Inspect guest rooms to ensure cleanliness and compliance with the leading quality assurance standards of the hotel.
• Monitor room status i.e. VIP/DND etc. and effectively communicate room status and release rooms to the front office department to maintain an efficient operation.
• Report damaged items in the room and broken equipment to the engineering department as well as any lost and found items by following the set procedures.
• Order housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands.
• Evaluate housekeeping attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the assistant housekeeper/assistant director of housekeeping.
• Train room attendants on standards of performance (SPI's) to maintain the desired level of performance and leading quality assurance standards.

Additional information

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #HospitalityIsAWorkOfHeart

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.