Housekeeping Attendant

Job description / Role

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Mövenpick Hotels & Resorts (MH&R) is in the "moments" business. We're intimately involved in important times in our guests' lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn't take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

Job description

General purpose:

Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appearance of the property.

Specific responsibilities:

• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies for daily use, constantly organizing carts and storerooms in a clean and orderly fashion.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways, in order to maintain a clean and presentable facility at all times.
• Must use ladders or stools occasionally to clean hard to reach areas.
• Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls.
• Replaces towels, soaps and all room amenities. Restocks literature that has been removed or soiled by previous guests to ensure hotel standards for arriving guests.
• Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners.
• Strips bed of all linen and remakes with fresh linen. Checks bedspread, blankets and bed pads for cleanliness and replaces if soiled. Lifts mattresses to check for soil between mattresses and under bed.
• Checks closet for cleanliness, wiping closet door, handle, overhead shelves, and restocking the guest room supplies such as hangers, extra blankets, and pillows.
• Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25 lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard reaching areas.
• Inspects all door and window locks to ensure they are in working order and alerts management to an unsecured or unsafe situation for the safety of guests and employees.
• Inspects all room equipment (TV, lights/lamps, faucets, docking stations and iPods) to ensure proper working order and reports any rooms with deficiencies in writing to the Executive Housekeeper for prompt repair/resolution.
• Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
• Other duties as assigned by your supervisor or manager.

Qualifications

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Clean and professional appearance.
• Must pass a background check.
• Must be able to maneuver fully loaded maid cart, weighing up to 50 lbs., through hallways and into/out of closets during entire work day.
• Must be able to push, pull, bend and kneel constantly throughout the day.
• Must be able to bend down and get on and off floor numerous times per day.

Additional information

Education/formal training:

• High school diploma/GED

Experience:

• Experience a plus, but not required.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.