Housekeeping Coordinator

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

• To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Rixos standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items' availability in the PMS.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks, housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history in the PMS.
• To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.

Other duties

• To report for duty punctually wearing the correct uniform and name tag.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with your colleagues and all other departments.
• To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments or areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• Ensures cleanliness and maintenance of sewing machine.
• Ensures that personal grooming is up to standard.
• Complies with hotel’s safety, hygiene and fire policy.
• Performs related duties and special projects as assigned by the superior.
• Ensures punctuality, attendance and courteous attitude.
• Perform as per Rixos standards.
• Be fully aware of the talk of the walk for the day.
• Proper grooming at all times.
• Show fullest cooperation and respect within the team and other departments.
• Cross training to create backup for emergency cases (staff sick, annual leave clearing).
• Attend the communication meetings of his or her section.
• Assist the linen room by issuing uniforms to staff. Upon receiving the uniform request issue from HR department, give the new employee his proper uniform and explain the exchange policy. Place the uniform request form in a proper file according to the department heading.
• Guest laundry which requires simple mending attends to it immediately (sewing of buttons, seams).
• In the event of a lost uniform, employee must get a new issue form from HR department. Lost and damage report must be raised and signed by employee and submitted to executive housekeeper.
• If any employee abuses his or her uniform, report to linen and uniform room supervisor.
• At the end of the shift or the day, he or she has to communicate all information that the next shift has to know for a well running of the operations.
• Inform linen and uniform room supervisor of any defect or damage of furniture or equipment in the uniform room immediately.
• Before sending to laundry, check for missing buttons, torn areas; if necessary take care of this before sending to laundry.
• Keep all equipment and the uniform room store area cleaned after work each day.
• Separate linen, uniforms and curtains to be condemned from those to be repaired.
• Conduct an efficient and courteous service to the guests.

Qualifications

• Experience in a relevant position not less than 1 year in a 4-5 star hotel.
• Housekeeping department operational standards, policy and procedure adherence.

Additional information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our corporate social responsibility activities, like Planet 21.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.