Housekeeping Manager

Job description / Role

Housekeeping Manager

Inspiring and engaging. As a Rooms Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

What is in it for you:

- Learning programs through our Academies
- Employee benefit card offering discounted rates in Accor worldwide
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Ensures that the administration of the Housekeeping team meets all labour standards, quality initiatives and Fairmont Hotels & Resorts standards.
- Liaises with Front Desk and engineering and other related departments to coordinate guest services and resolve emerging issues promptly.
- Helps to develop standard operating procedures/policies to ensure that the highest level of cleanliness, maintenance and aesthetic values are achieved.
- Works laterally with departments to work toward common goals that drive the quality of the Hotel, both in the Front of House and Heart of House.
- Assists in coaching, developing & managing the performance of the Housekeeping colleagues through formal (conducting performance reviews and performance discussions) and informal (daily coaching) ways.
- Provides input and assistance as required for all guest room renovation projects.
- Helps to build and maintain high morale in department.
- Participates in the training of new colleagues and assists them in the learning and understanding of the standards with Fairmont Hotels and resorts.
- Assists in the prioritization/preparation of all guestrooms with the Housekeeping colleagues.
- Carries out room inspections daily, including guestrooms, special attention guestrooms, and/or VIP guestrooms to ensure standards are maintained.
- Oversees the Fairmont Fit program on a daily basis
- Oversees the department in the absence of the Executive Housekeeper.
- Completes all other projects and tasks as assigned.
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

Requirements

Your experience and skills include:

- Proven ability to lead and motivate a large, multi-cultural team.
- Must be available to work on weekends, evenings and holidays.
- Excellent communication and interpersonal skills.
- Energized by a challenge and an ability to work under pressure
- Strong organizational skills and time management skills.
- Driven by results with a strong focus on detail
- Ability to make decisions on the spot with little direction given.
- Ability to be flexible with schedules, assignments and additional duties.
- Degree or Diploma in Hospitality Management preferred.
- Minimum 2-3 years experience at a Supervisory or Manager level within Rooms division.
- Proficiency in Property Manager.
- Knowledge of Word and Excel and asset.

Your team and working environment:

- Centrally located in downtown Calgary, The Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, The Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
- Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
- Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.
- In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.