Housekeeping Manager

Hyatt

Dubai, UAE

Ref: RP118-1528

Job description / Role

Employment: Full Time

Summary
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

The Housekeeper Manager is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. This position will report directly to the General Manager of the hotel.

Duties include but are not limited to:

- Short and long term planning and management of the hotel's Housekeeping operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain inspection program
- Follow all safety and security policies and procedures
- Work closely with all other departments
- Inspect rooms daily
- Purchase linens and housekeeping supplies
- Stay current on latest housekeeping and laundry technology
- Vendor relations and ensuring proper pricing, delivery, and maintenance
- Teach, supervise, and mentor multilingual and multicultural staff
- Manage turndown service, special needs of VIP Guests, foreign dignitaries, etc.
- Ensure proper staffing levels for customer service goals
- Promote Hyatt service standards and procedures

Requirements

Qualifications:

- Proven ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- 4 years or more of progressive hotel Rooms experience
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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