Housekeeping Manager

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

We are Heartists®

"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Mövenpick

The Place to Savour Life - We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to savour the flavor of life, balancing small indulgence with what's good for them and good for the world.

Job Description

The Role

• Under the guidance of the Executive Housekeeper and within the limits of the policies, oversees and directs all aspects of the housekeeping department.
• Demonstrates pride in the workplace with a high level of commitment.
• Promotes a helpful and professional image to the internal and external customer.
• Uses guest names whenever appropriate.
• Reports to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
• Carries out any reasonable duties as requested by a Senior Manager.
• Is aware of the Hotel Management, their office location, role and availability.
• Has a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops, and function rooms.
• Is well informed about special functions and events held in the hotel on a daily basis.

Key Deliverables and Responsibilities

Planning & Organizing:

• Assists the Executive Housekeeper to control and direct the Housekeeping Department.
• Specific responsibility to assure a smooth operation with the highest standards of service.
• Service according to the company's policies.
• Monitors the day-to-day operation.
• Carries out inventories of equipment and linen to ensure costs are controlled and hotel standards are kept.
• Monitors close cooperation with all departments and guests.
• Conducts orientation and training programs for new and current housekeeping Heartists.
• Carries out daily briefings, on-job training, and appraisals within the department.
• Inspects daily guest rooms and public areas.
• Checks VIP rooms to ensure cleanliness and standards are kept to hotel standards.
• Monitors guest arrivals for special guest requests.
• Identifies problem areas as indicated by guest and staff feedback.
• Establishes and maintains effective Heartists relations.

Operations:

• Ability to focus attention on details and be able to organize, prioritize and follow up.
• Must be able to take initiative and work productively within any given period of time unsupervised. Should be aggressive and must work well under pressure.
• Ability to maintain confidentiality and security of all guest and general hotel information.
• Must be a team player, working well with other departments and co-workers.
• Ability to work flexible hours, including weekends and evenings if necessary.
• Ability to go the extra mile, to provide the extra attention in order to satisfy guests' individual needs and wants.
• Should be creative, innovative and strive for continuous improvement.
• Should display leadership qualities in regards to thinking clearly, quickly, and making decisions.
• Ability to promote positive relationships with all guests in the hotel and company.
• Ability to prioritize and organize work assignments; delegate work.
• Ability to direct performance of staff and follow up with corrections where needed.
• Ability to motivate staff and maintain a cohesive team.
• Ability to ascertain departmental training needs and provide such training.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Ability to remain calm and courteous with demanding/difficult guests and/or situations.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
• Ensure that sufficient staffing is present to meet the daily business demands.
• Handle all disciplinary counseling as needed according to Mövenpick policy.
• Communicate anticipated business demands daily with each Heartist.
• Conduct daily line-ups.
• Ensure staff's knowledge of hotel services, features, and amenities.
• Assign specific tasks to the staff as they arise.
• Monitor and ensure that the housekeeping staff performs their job functions to the hotel's standards.
• Assist the housekeeping staff whenever necessary in performing all job functions.
• Conduct ongoing training with existing staff and ensure that new staff is certified as required.
• Accommodate all guest requests in an accurate and efficient manner.
• Coordinate all group requests and needs.
• Monitor and maintain cleanliness and working conditions of equipment and supplies.
• Prepare work orders for equipment repairs and distribute to engineering.
• Ensure all supplies are ordered with accurate usage factors and are received in a timely manner.
• Ensure that all pertinent information is documented in the logbook daily.
• Complete daily walkthrough with the night cleaners and evaluate their work.
• Ensure payroll is documented and submitted accurately and promptly.
• Ensure productivity forecasts are accurately completed and submitted timely.
• Conduct performance appraisals of designated staff as required.
• Assist in any emergency procedures such as evacuation, fire & bomb threat.
• Ascertain a high degree of cleanliness within the rooms (to receive zero complaints about your department).

Generic Aspects on Hygiene / Personal Safety / Environment / Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, blackout and evacuation.
• Know the safety regulations and ensure their application & ensure the safety of people and property in the hotel.
• Respect and ensure respect of the hotel's commitments to the "Environment Charter" of sustainability program (saving energy, recycling, sorting waste etc).
• Understand and strictly adhere to the rules & regulations established in the Heartists Handbook and the hotel's policy on fire, hygiene, health and safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Do not disclose any financial information or any other information of the Accor Hotels.

Our Values

Our values are our common language; they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread - beyond professions, persons, countries and cultures - the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion

We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support and empower the communities in which we live and protect the planet that you visit.

Respect

We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest

Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust

Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation

We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

Qualifications

• Diploma or degree in hotel management.
• Previous experience in the same industry.

Additional Information

• Strong leadership skills and the ability to manage a diverse team of employees.
• Excellent communication skills, both written and verbal.
• Ability to work well under pressure and prioritize tasks effectively.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.