Housekeeping Manager

Job description / Role

Overview

The Housekeeping Manager will support all Housekeeping and outsourced Laundry operations including the development of the Team Members to provide an exceptional experience for our Guests.

Job Role

As a Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Accor's ALL Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock, cost controls, and well-managed schedules.
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Ensure consistently high operating standards in every area of Housekeeping and outsourced Laundry, as identified by the hotel brand standards.
• Perform routine inspections of all Housekeeping areas and report any issues to the General Manager.
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security.
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and teamwork.
• Ensure team members have an up-to-date knowledge of all room categories and related amenities.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Ensure staffing levels cover business demands.
• Ensure departmental & intra-departmental communication meetings are conducted.
• Manage staff performance issues in compliance with company policies and procedures.
• Support managing, training, and developing the team.
• Provide excellent guest service.
• Assist other departments wherever necessary.

Qualifications

Key Skills

• A Hotel school Diploma/Degree
• High level of commercial awareness and cost control capabilities
• Proficiency with computers and computer programs, including Microsoft Office
• Excellent leadership, interpersonal, and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Knowledge of Workplace, Health, Safety, and Hygiene is essential
• Familiar with Property Management Systems & POS tools such as Opera, IDS, Micros
• Experience managing a department and Profit and Loss account
• High level of IT proficiency

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.