Housekeeping Manager

Job description / Role

Overview

Be part of an iconic hospitality landmark.

Ciel Dubai Marina, part of IHG Hotels & Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development features 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities. Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure a high standard of cleanliness, hygiene, and guest satisfaction throughout the hotel. This role involves leading the housekeeping team, managing resources efficiently, and ensuring compliance with health and safety standards. The Housekeeping Manager works closely with other departments to maintain an impeccable environment that reflects the hotel's commitment to quality and guest service.

• Supervise, train, and mentor the housekeeping staff, including supervisors, room attendants, and public area cleaners.
• Conduct regular performance evaluations, provide feedback, and address any performance issues.
• Plan and conduct training sessions to ensure staff are equipped with proper cleaning techniques, guest interaction, and safety protocols.
• Develop and implement cleaning schedules for all guest rooms, public areas, and back-of-house spaces to ensure a consistent high standard of cleanliness.
• Conduct daily inspections of rooms and public areas to ensure standards are met and address any deficiencies.
• Manage inventory and procurement of cleaning supplies, linens, and guest amenities, ensuring cost-effective stock levels.
• Respond promptly to guest requests and complaints related to housekeeping services, ensuring quick and satisfactory resolutions.
• Ensure that guest preferences and special requirements are met in coordination with front office and other relevant departments.
• Set and enforce cleanliness and maintenance standards to meet or exceed hotel brand and health standards.
• Collaborate with maintenance and engineering teams to identify and address maintenance issues within guest rooms and public areas.
• Ensure that all housekeeping staff adhere to safety guidelines and hotel policies.
• Maintain compliance with sanitation, safety, and environmental regulations.
• Regularly review and update departmental policies and procedures to reflect industry standards.
• Prepare and manage the housekeeping department budget, monitoring expenses, and identifying areas for cost-saving.
• Generate regular reports on department performance, inventory usage, and guest satisfaction metrics.
• Implement energy and cost-saving initiatives within housekeeping operations.

Desired Skill & Expertise

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum 3 years of experience as a Housekeeping Manager or similar role in a luxury hotel.
• Strong leadership and team-building skills.
• Excellent organizational and time management abilities.
• Knowledge of health and safety standards and experience in maintaining quality control.
• Exceptional attention to detail.
• Strong communication and interpersonal skills.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.