Housekeeping Shift Leader

Job description / Role

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nestled on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

We are seeking a dedicated and experienced Housekeeping Shift Leader to join our team at Sofitel Dubai The Palm. As a Housekeeping Shift Leader, you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction in our establishment.

• Supervise and lead a team of housekeeping staff during assigned shifts
• Coordinate daily cleaning activities and assign tasks to team members
• Conduct regular inspections to ensure rooms and public areas meet cleanliness standards
• Train new team members on proper cleaning techniques and safety procedures
• Manage inventory of cleaning supplies and equipment
• Address guest concerns and resolve issues promptly and professionally
• Collaborate with other departments to ensure smooth operations
• Implement and maintain housekeeping policies and procedures
• Prepare shift reports and communicate effectively with management
• Promote a positive work environment and motivate team members

Qualifications

• Minimum 2-3 years of experience in housekeeping, preferably in a luxury hotel or resort setting
• Previous leadership or supervisory experience in housekeeping
• High school diploma or equivalent; hospitality management certification preferred
• Strong leadership and team management skills
• Excellent attention to detail and ability to maintain high cleanliness standards
• Effective time management and organizational skills
• Outstanding communication and interpersonal abilities
• Problem-solving skills and ability to make quick decisions
• Thorough knowledge of cleaning techniques, products, and equipment
• Familiarity with hospitality industry standards and best practices
• Basic computer skills for managing reports and inventory
• Ability to work flexible hours, including weekends and holidays
• Physical stamina to perform housekeeping duties and lead by example
• Fluency in English; knowledge of Arabic or other languages is a plus

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.