Housekeeping Supervisor

Job description / Role

Key tasks

Main Responsibilities
- To supervise the guest rooms, public areas and back of house areas in assigned section in a courteous, professional, efficient and flexible service consistent with the hotel and local authority Standards Policies & Procedures in order to maximize guest satisfaction.
- To assist in efficiently managing the department according to the established concept statement, providing a courteous, professional and efficient and flexible service at all times in guest rooms, public areas and back of house areas, following the hotels Standards of Performance.
- To have a full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy
- To carry out all assigned tasks in accordance and under the guidance of the Standard Operating Procedures of the Hotel and owning company.
- To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.
- To attend and contribute to all talent meetings Departmental and participate in Hotel training's scheduled and other related activities.
- To fully support the Departmental Training Function in the Department assigned.
- To respond to any changes in the Hotel & Housekeeping Department function as dictated by the business and policies
- To project at all times a positive and motivated attitude and exercise self control.
- To provide a courteous and professional service at all times.
- Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.
- To be fully aware and conversant of ISO 14001 policies and procedures and responsible to integrate them in the day to day operation.
- To monitor the waste segregation perform by the HK Attendant.

Requirements

Skills
- Level of Education Vocational education

Areas of study
- Hospitality Management

Professional experiences
- 1 to 2 years

Languages essential
- English

Essential and optional requirements
- Desired candidate should have a minimum of 2 - 3 year experience in similar role in Hospitality industry
- Must be computer literate with effective communication skills and an excellent command of written and spoken English.
- Should possess a strong character with a harmonious attitude to lead a multi-cultural team to reach the set goals of the department.
- The ideal candidate will be a hands-on professional with a passion for service quality and excellence.
- Outgoing, creative and eager to share the HEARTIST philosophy and AccorHotels values with guests and associates

- Access
- HACCP
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.