Housekeeping Supervisor

AccorHotels

Dubai, UAE

Posted
Ref: RP714-4477

Job description / Role

Employment: Full Time

POSITION DESCRIPTION

Position : Housekeeping Supervisor
Department : Housekeeping
Reports to : Assistant Housekeeping Manager / Housekeeping Manager

PURPOSE OF POSITION

To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation

KEY ROLES & RESPONSIBILITIES

- Manage and supervise all tasks of his/her staff
- Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
- Supervise public areas
- Ensure that guest supplies are replenished
- Ensure guests' requests are promptly and courteously met
- Report damage or malfunction in hotel rooms using P.M.S system
- Maintain equipment in proper state of cleanliness and repair
- Maintain a section floor report
- Conduct daily briefings with staff at floor level
- Conduct regular room checklists
- Report unusual behavior/activities on floors to Assistant Housekeeping Manager
- Record room status in allocated section accurately
- Comply with hotel's health, safety and hygiene policies
- Attend meetings and training sessions as required
- Fully understand the difference in guest levels (VIP) and in room categories

Requirements

PERSONAL ATTRIBUTES

- Good reading, writing and oral proficiency in English
- Must be well presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
- Must have good leadership skills and training skills

QUALIFICATIONS

- Degree from School for Tourism & Hotel Management

EXPERIENCE

- Minimum 3 years experience in a similar capacity in the hospitality industry

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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