Housekeeping Supervisor

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

• Supervise and coordinate daily housekeeping operations, assigning tasks and schedules to team members
• Conduct regular inspections of guest rooms, public areas, and facilities to maintain high cleanliness standards
• Train, mentor, and motivate housekeeping attendants to deliver exceptional service
• Manage inventory of cleaning supplies and equipment, ensuring proper stock levels and efficient use of resources
• Collaborate with other departments to address guest needs and resolve any issues promptly
• Implement and enforce health and safety regulations, ensuring compliance with local and international standards
• Handle guest concerns and feedback, providing timely and effective solutions
• Prepare and maintain accurate records, reports, and documentation related to housekeeping operations
• Continuously seek ways to improve efficiency and guest satisfaction through innovative cleaning techniques and processes

Qualifications

• Minimum of 2 years of experience in housekeeping, preferably in a supervisory role
• Strong leadership and interpersonal skills, with the ability to motivate and guide a diverse team
• Excellent organizational and time management abilities
• Detail-oriented with a keen eye for cleanliness and aesthetics
• Proficient in using housekeeping management systems or software
• Strong problem-solving skills and ability to handle guest concerns effectively
• Excellent communication skills, both verbal and written
• In-depth knowledge of cleaning products, techniques, and industry best practices
• Familiarity with health and safety regulations in the hospitality industry
• Ability to train and mentor team members
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Physical ability to perform tasks involving standing, walking, lifting (up to 40 lbs), kneeling, pushing, and pulling
• Comfortable with occasional use of ladders, stairs, and ramps
• Fluency in English

Additional information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes' drive to DIFC, World Trade Centre and just 15 minutes' drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city's favoured destinations for business or leisure.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.