Housekeeping Supervisor

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking a dedicated and experienced Housekeeping Supervisor to join our team in Dubai, United Arab Emirates. As a Housekeeping Supervisor, you will play a crucial role in ensuring exceptional cleanliness standards and guest satisfaction in our hotel.

Responsibilities:

• Lead and supervise the day-to-day operations of the housekeeping department, ensuring service standards are consistently met
• Train, motivate, and mentor housekeeping staff to deliver high-quality service
• Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness and hygiene standards
• Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels
• Handle guest concerns promptly and professionally, implementing solutions to enhance guest experience
• Collaborate with other departments to coordinate housekeeping services for special events or VIP guests
• Implement and maintain safety and security procedures within the housekeeping department
• Create and manage staff schedules to ensure efficient coverage of all shifts
• Monitor and control department expenses to meet budget targets
• Stay updated on industry trends and implement innovative housekeeping practices

Qualifications

• 1-2 years of relevant work experience in a supervisory role within the hospitality industry
• Proven leadership skills with the ability to motivate and manage a team effectively
• Strong attention to detail and excellent organizational skills
• Outstanding time management abilities to handle multiple tasks and priorities
• In-depth knowledge of cleaning techniques, products, and safety procedures
• Excellent communication skills in English, both verbal and written
• Customer-focused mindset with the ability to anticipate and address guest needs
• Proficiency in using hotel management software and Microsoft Office applications
• Flexibility to work various shifts, including weekends and holidays
• Problem-solving skills and the ability to make quick decisions in challenging situations
• Physical stamina to perform tasks that may involve standing, walking, and lifting for extended periods
• High school diploma or equivalent; bachelor's degree in Hospitality Management is a plus

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.