Housekeeping Team Leader

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist ®.

Job Description

- Conducts daily briefing for Room Attendants
- Conducts daily inspection of employee grooming.
- Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.
- Conducts on the job training for all Room Attendants.
- Maintains effective employee relations.
- Checks and maintains equipment and machines used.
- Prepares job orders and co-ordinate with Engineering for follow up.
- Ensure special attention given to VIP rooms.
- Attends daily briefing with EKH/AEH in Housekeeping.
- Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately.
- Proper handover and take over of the incoming and out going shifts to be handled well.
- Report all Lost & Found items to Housekeeping.
- Prepare discrepancy report for the front office.
- Conduct fumigation for the rooms and floors.
- Follow up " Do not Disturb" rooms.
- Prepare inventory for room linen.
- Notify Housekeeper any damage caused by guest.
- Check and follow all maintenance report If the work is incomplete.
- Waters and changes all flowers as per schedule requirement.
- Ensures that all flower arrangements look pleasant before the delivery to the rooms.
- While inspecting guest rooms and other area there should be eye for detail.
- Daily physical inspection of occupied, vacant and checkout rooms to be done at 1300 hours.
- Make sure maid trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.
- Monitor the Key Issue no. 3 / Entering/Leaving a guest's room is followed by the room attendant.
- Be Responsible for the cleanliness, maintenance, property and hygiene of guest rooms, corridors and service areas..
- Oversee the work of PA attendant
- Handle all service matters to guests in the station
- Be responsible for supervising the activities of Room attendant.
- Check all check-out rooms and guest rooms

- Vocational or Degree in any field
- Minimum 2 years in a similar role with a 5 star hotel.
- Strong ability to lead, motivate, and manage a team effectively.
- Excellent verbal and written communication skills to coordinate
- Ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities.
- Strong focus on guest satisfaction and service excellence.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.