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Job description / Role
At Amazon we believe that every day is still day one.
We pioneer. We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.
Join our HR team for our regional Shared Services Hub located in Dubai, which will support Amazon across certain EMEA (Europe, Middle East and Africa) Countries. The Hub provides a multi-language capability to our internal customers and, we are looking for HR Administrators to join our growing Shared Services Centre. Reporting into an HR Shared Services Team Lead, role holders will provide HR Administration Services and support to our employees.
Meet our teams! Watch the HR Services Prague Video.
Responsibilities:
• Work on and support key employee life cycle processes such as new starters, data management, absence management, transfers and leavers.
• Input, update and maintain all HR related data in a timely manner. Maintain the accuracy of information and key changes as and when necessary and by deadlines as required
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Meet setup SLAs and KPIs
• Carry out audits and checks on data changes to ensure accurate and timely payment of the employee population. Maintain, manage and regularly audit all electronic personnel files.
• Participation in the continuous improvement of HR processes.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
What we offer:
• Unlimited contract
• 5 weeks of vacation
• Employee referral program bonus
• Varying local discounts
• Brand new office
• Corporate events and team events
• Possible internal and/or international growth
Requirements
BASIC QUALIFICATIONS
• Fluent in English and Arabic
• Bachelor degree and/or equivalent work experience in Human Resources
• Knowledge of HR processes and systems
• Experience working with KPIs and SLAs
• Computer literacy (Excel, Work, PowerPoint, Outlook)
• Ability to work in international teams where team members are in different locations and belong to different cultures.
• Ability to work in changing environment
• Flexibility
PREFERRED QUALIFICATIONS
• 2 years of work experience in HR/HR Shared Service Center/ similar role preferred
• International work or study experience
• Other EU language is an advantage
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.