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Job description / Role
DESCRIPTION
At Amazon we believe that every day is still day one.
We pioneer. We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today's pioneers, that's exactly why there's no place on Earth they'd rather build than Amazon.
We are looking to build and hire a brand new HR team for our regional shared services (located in Dubai) The hub will provide a multi-language capability to our internal customers and we are looking for HR Shared Services Manager to join our growing Shared Services Centre. The roles will have a strong focus on both operational delivery and effective team management ensuring outstanding levels of service to our internal customers and supporting the ongoing development of our services through effective Voice of the Customer feedback.
Successful candidates will have experience of working and leading HR administrative / operational teams and knowledge of HR processes and systems. Experience in leading a customer service or shared services team would be an advantage.
Responsibilities include:
- Manage teams working on and supporting key employee life cycle processes such as new starters, data management, absence management and leavers.
- Ensure appropriate team coverage and scheduling and also monitoring and reporting upon key SLAs and KPIs.
- Deal with escalations from stakeholders and / or other parts of the shared services function to ensure that issues are addressed in a timely fashion.
- Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence of direct team and those in the wider HR team.
- Build effective relationships with stakeholders (in the wider HR team) and regional and global peers.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
- Be part of a team that actively seeks customer feedback to improve levels of service.
What we offer:
- Unlimited contract+
- Employee referral program bonus
- Varying local discounts
- Corporate events and team events
- Possible internal and/or international growth
Requirements
Basic Qualifications
- Bachelor's degree.
- 5+ years of experience managing a team preferably in a shared services environment
- Knowledge of HR process and systems, ideally with experience in local legislation
- Computer literacy (Excel, Outlook, Word).
- Experience working with a remote employee base
- Ideally candidate should have experience in managing compliance related operations, ability to audit and maintain high quality standards
- Experience of managing / leading HR administrative teams
- Fluent in English and Arabic. Any other language is an advantage.
Preferred Qualifications
- Experience from HR environment is an advantage
- Six Sigma experience is a value add
- Ideally candidate should have experience in managing compliance related Operations, ability to audit and maintain high quality standards.
- Experience managing global teams
- Professional traits that are not unique to this position, but necessary for Amazon leaders:
- Exhibits excellent judgment
- Hires great people. Develops great people.
- Has relentlessly high standards
- Thinks strategically, but stays on top of tactical execution
- Expects and requires innovation of her/his team
- Thinks big and has convictions
- Results oriented
- Has the innate ability to inspire passion in others
Sounds interesting? We look forward to your application. Please apply online stating your earliest start date and salary expectations.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.