HR Specialist

Job description / Role

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

What we are looking for: HR Specialist - Corporate Services

If you are someone that would like to challenge themselves and build multiple skills through multitasking and working with different parties and functional experts, then this is the job for you!

The mix of responsibilities will consist of HR consulting including process improvement, operational activities and projects to support excellence in store operations and ensuring a full hybrid employee experience. The role is centered around the pillars of Employee Engagement, Performance Management, Talent Management and being a Change Catalyst.

We are currently seeking an HR Specialist to join our team to support with strategic and operational HR initiatives!

What you will do

- You will follow all relevant HR and Brand policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- You will be capable of following the day-to-day activities related to own job with minimal supervision to ensure continuity of work
- Develop a relationship of trust to enable key advisory and consultation with the Division Managers and their teams
- Liaise with the Division Managers to understand the business imperatives and priorities for the brands with respect to people and align on solutions/deliverables that support the brand strategy
- You will ensure adherence to Brand processes in order to improve sales competency and value selling capability of internal sales teams, country field force, retail sales staff, trade partners, and consumers
- Work closely with the Division Managers to generate their annual manpower plans
- Lead the development of a culture of continuous improvement through the implementation of specific initiatives
- You will Participate in the recruitment process for frontline and professional staff albeit assessment centres or competency based interviews
- Follow performance improvement plans and performance management systems, ensuring that outcomes are analysed and training needs are identified for the Brand's back-office and front-line teams
- Work closely with Division Managers on additional performance assessment tools
- Drive the various recognition programs
- You will design, deliver and measure the success of the Brand's learning strategy, ensuring that it is aligned with the Brand's strategic direction and plans
- Work closely with L&D and Division Managers on people's training catalogue in adherence to yearly training budget
- Coordinate with L&D, Division Managers and Division/Department Managers regarding individual and team training scheduling
- Extract employees and managers' feedback on the trainings and channel it to L&D
- Work closely with the retail academy on the different trainings being implemented (e.g. online/offline front-line team tone of voice, Brand-specific guidelines, etc.)
- Facilitate internal workshops or learning events as required
- You will Design and implement culture management initiatives to instill both Brand values
- Introduce impact-measured analytics to demonstrate scale of success of the initiatives' delivery
- Comply with talent management cycle through participating in the talent identification process, calibrations and development
- Attend to employees' grievances and any related investigation by meeting the concerned people and establishing conclusions/action plans to be taken
- Escalate any complex issue to Head of HRBP for smooth resolution
- Meet new joiners (front line & back office team members) and ensure they get a proper induction about the Group, Brand and the HR function
- You will participate in relevant projects and community activities as and when needed

Requirements

What you'll need to succeed in this role:

You will demonstrate great leadership skills and a consultative approach towards the business. Your ability to engage and communicate with a diverse range of people will ensure your success with us! More specifically, we would love to hear from you if you can say yes to the below

- Previous experience of working in a similar field; with strong knowledge of retail in the region
- A minimum of 6 years of relevant experience with at least 3 years in a similar role A
- Have a high level of emotional intelligence
- Have a people-oriented attitude with experience in engaging in people development
- University degree in HR, Business or any related fields always helps!
- A passion for people

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.