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HSQE Officer - Subject to Contract Award



Ref: LP119-506

Job description / Role

Key purpose
• Provide management of HSQE in the workplace, ensuring consultation and communication amongst employees and management.
• Implement programs to provide a safe and healthy working environment for all personnel.
• Drive the HSQE risk management process within the company, provide support and educate staff in risk analysis/hazard identification, and review and development of policies, procedures
• Identify training needs and provide HSE training to staff, including annual testing of emergency responses
• Participate in external and internal audits of this system as required
• Communicate, report and monitor Serco’s Health and Safety KPIs and performance objectives to the HSQE Manager

Key accountabilities

The HSQE Officer is considered to be a subject matter expert on health and safety matters affecting Serco operations and is expected to:
• Provide specialist advice
• Promote a positive health and safety culture within the contract
• Identify health and safety requirements/improvements
• Help resolve any health and safety issues to an acceptable outcome
• Monitor the performance of Serco’s health, safety and quality programs

The HSQE Officer will be responsible for general HSQE responsibilities and administration, including but not limited to:
• Assist in implementing Serco’s HSQE Management System
• Identify and development of risk assessments for the site and assist in maintaining a comprehensive risk register
• Training and Induction of new employees in matters of health and safety
• Ensure Workplace Inspections are carried out regularly in all areas of Serco responsibility within the contract and communicate results to the HSQE Manager.
• Ensure Contractors that attend the workplace are inducted with Serco Contractor Management procedures and that relevant Licensing and SWMS/Risk Assessments are checked for compliance
• Training and Induction of new employees in matters of health and safety
• Assist the HSQE Manager in completing HSQE reports prior to submittal monthly for management review
• Review and comment on risk assessments, method statements from internal and service providers upon completion/receipt
• Conduct regular safety tours, safety audits, hazard identification and accident prevention programs
• Coordinate and participate in toolbox talks, safety briefs and health & safety meetings
• Initiate and coordinate accredited training programs for work health and safety requirements
• Initiate and organise education programs for all relevant members of staff in the areas of occupational health, safety and fire prevention.
• Maintain first aid supplies in accordance with legislative requirements
• Investigate the causes of accidents on site and recommend actions to prevent future occurrences
• Maintain records of all injuries and illnesses occurring at the work place in accordance with legislative requirements and provide statistical summaries of these records.
• Perform and carry out other duties as instructed / directed by the line manager and Facilities service manager or deputy.


• Nebosh Certificate, IV or diploma in occupational health and safety

• Practical experience in the principal HSQE functions

• Good knowledge of ISO 9001, 14001 and OHSAS 18001
• Personal integrity and personal values consistent with Serco’s governing principles.
• Good analytical skills
• Articulate, well developed verbal and written communication skills.
• Sound computer skills
• Ability to work in a team environment
• Able to remain calm in stressful situations
• Commercially aware
• Good command of English language
• Knowledge of AD EHSMS, NFPA, HTM
• Knowledge of MEP and FM working environments
• Project management qualification/experience (e.g. APM)

• As required by the contract
Additional / special features of the role

Employees of Serco are expected to:
• Comply with relevant legislations, policies, procedures and guidelines
• Take action including the timely reporting of hazards, incidents and injuries to avoid, eliminate or minimize the risk to themselves or others
• Make proper use of all safety devices and personal protective equipment
• Not wilfully placing at risk by your acts or omissions the health, safety and welfare of others at the workplace
• Seeking information or advice regarding hazards and procedures before carrying out new or unfamiliar work
• Be familiar with emergency and evacuation procedures, the location of first aid and emergency personnel and equipment, and if appropriately trained, the use of such equipment.
• Participate when required in training and induction programs relating to HSE.
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

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