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HVAC Supervisor

Serco

UAE

Ref: LP119-512

Job description / Role

Employment: Full Time

Key purpose
Oversee the planning and scheduling of all resources required to deliver the HVAC maintenance service including specifying procedures, parts, labour and the control of specialist service delivery partners. Once tasks are completed, audit to ensure that workmanship is to the required standards.

Structure and reporting relationship
The HVAC Supervisor will take responsibility for the HVAC assets assigned to the HVAC Team, ensuring that day-to-day tasks are undertaken and have a key and integral role in the development of the HVAC team.

Key accountabilities

Customer
• Provide technical support to the project on all HVAC air handling and air movement and associated equipment and control systems.
• Be responsible for the delivery of all planned and reactive tasks in accordance with the Service Level Specification requirements.
• Support the Maintenance activities of the department by providing specialist HVAC engineering knowledge and advice, associated with the full range of HVAC building services equipment. Prepare and provide daily and monthly management reports and shift handover reports in a timely manner.

Operational Excellence
• Assist in the development and monitoring of policies, procedures and protocols for the HVAC maintenance and repair services (including Permit to Work System and Emergency Procedures).
• Carry out risk assessments and develop Method Statements to ensure all tasks are carried out safely so as not to harm people, equipment or property in conjunction with the Estates Manager and Procurement; assist in providing scope of work and provide support for the selection of Specialist Service Partners.
• Plan, coordinate and supervise in house staff, consultants and specialist service contractors providing inspection of works to ensure quality of service delivery. Report all shortfalls.
• Assist in conducting building surveys and asset collation and input into the development of the annual and 5 Year Asset Maintenance Plans, Energy Management Plans and the Condition Survey.
• Arrange and support any Insurance/3rd Party Inspections with external auditors.
• Provide a quality analysis and comment technically upon maintenance. Feedback from both in-house and specialist service partners on the quality of service and any recommended corrective actions to be taken.
• Ensure that work is to be performed as per HSE regulations, municipal by-laws, government legislation and Building codes.
• Provide and prepare estimates and quotations for small project works as and when required.
• Preparation of competency assessment and issuing of standing Instructions.
• Conform to all necessary internal and/or external approvals before, during and after maintenance and repair work including Permit to Work and Lockout / Tag-out procedures.
• Ensure all HVAC assets and plant rooms and building structure are in good repair and painted to promote the aesthetics of the assets and premises at all times.
• Participate in the Health, Safety & Risk programs including toolbox talks, health safety and environmental training related to work activities especially safety and working at heights.
• Ensure implement CAFMS (Computerized Analysis Facility Management System) to maintain entire database of all maintenance to provide comprehensive, clear and complete presentations on project progress and daily activities performance.
• Ensure KPI’s are maintained.

People and Culture
• Maintain good and harmonious relationships with clients and visitors and respond to any complaints promptly. Identify any necessary steps to prevent inconvenience to tenants. Any issues to be reported to the helpdesk and onward processing to the Serco management.
• Ensure compliance with the company Integrated Management System relevant to the position. Work with power and hand tools safely so as not to cause harm to self or others.
• Integrate and communicate effectively with HVAC technical staff and other trade staff (Electrical, Mechanical, BMS, Controls, Civil and Cleaning) as required to complete all HVAC works.
• Develop and deliver a training matrix of the full range of HVAC skills to support the development of HVAC Technicians and also for Electrical personnel to train into multi-skilled Technicians
• Ensure delivery of regular tool box talks to the technical team.
• Whilst the holder will take primary responsibility of the HVAC systems on site, they should be conversant with, and understand, the complete working of the building services systems including mechanical engineering and electronic control systems.
• Ensure personnel issues and attendance records of their team are dealt with in an appropriate manner.
• Provide technical support to other staff for the implementation of complex systems or new projects;
• Conduct performance review for Technicians and Assistants;
• Conduct disciplinary and grievance for Technicians and Assistants;
• Carry out 24-hour on-call responsibility for incidents and emergency within the department;
• Carry out all other duties as directed by the line management to the benefit of the Serco FM department and services to the Client.

HSQE and Information Security Responsibilities
• Understanding of personal responsibilities and contribution to achieving compliance with the Information Management Systems (IMS) requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.
• To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties’ working in Serco’s controlled premises/systems.
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.
• Lead by example and innovate to conserve energy, water and resources, minimise the generation of waste and actively recycle waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels.
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental.
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.
• All work to be undertaken safely with procedures and processes followed to protect personnel.
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Requirements

Essential technical and professional skills, knowledge and qualifications
• Ideally a holder of Diploma in HVAC and/or Mechanical Engineering.
• At least a holder of High School Diploma and expertise in installation and maintenance of HVAC systems, potable water, chilled water circuit, air conditioning systems, package and split AC systems.
• Multi-skilled in mechanical / electrical works an advantage
• Self-motivated with sound analytical skills and work on own initiative.
• Fluent in the English Language both written and Oral
• Problem solving and decision making
• Customer service focused
• Knowledge of building services systems and equipment
• Strong field service orientation with a proven, demonstrable track record of maintenance of associated equipment.
• Supervisory skills to motivate and control workforce
• Experienced in training team members
• Experienced in ensuring quality work from subordinates by inspection
• Customer satisfaction skills
• Computer skills in Microsoft Office software
• Able to develop good relations with colleagues and be a good team player.
• Flexibility, excellent attention to detail, ability to identify key issues and manage an environment of regular change.
• Able to work independently under stringent deadlines and high pressure environment.
• Ability to prioritize and multi-task and meet deadlines and schedules.
• An assertive completer /finisher with high level personal presence and credibility.

Essential experiences
• At least seven (7) years of experience with advance knowledge in building services HVAC and air movement systems.
• Experience in HVAC equipment and associated systems and controls.
• Experience in working in a commercial building, hospital or other facilities management services environment.

Additional / special features of the role
• Accuracy and attention to detail.
• IT skills.
• Ability to work to tight deadlines in a demanding environment

Typical physical demands include: high mobility to inspect all facilities in a high heat stress environment; high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, extensive sitting, mobility sufficient to visit with departments or employees throughout the facility and lift up to 30 lbs.

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

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HVAC Supervisor salaries in UAE

Average monthly compensation
AED 8,000

Breakdown available for industries, cities and years of experience