ICT Engineer

Job description / Role

Job description

GEMS School's in the UAE are looking for an ICT engineer to provide comprehensive IT support to all administrative and educational staff, ensuring effective use of systems and applications (intranet and internet). Oversee the installation, configuration, maintenance, and monitoring of the school's computer hardware, operating systems, and related technologies.

Key skills:

• Manage, maintain, and support the school’s ICT systems, including servers, networks (LAN/WAN/Wi-Fi), telephony, printers, AV systems, and classroom technology.
• Ensure high availability, performance, and security of all ICT services in line with GEMS corporate IT standards.
• Provide first- and second-line technical support to staff and students, ensuring issues are logged, tracked, and resolved within agreed service levels.
• Support the rollout and maintenance of GEMS-approved software platforms, learning management systems, and digital tools.
• Ensure classroom ICT resources are functional, up to date, and ready to support high-quality teaching and learning experiences.
• Support regular system updates, backups, antivirus protection, and access control measures.
• Maintain accurate records of ICT assets, licenses, and configurations in accordance with audit and compliance requirements.
• Uphold GEMS safeguarding policies, ensuring all ICT systems support a safe learning environment for students.
• Promote safe online practices and report any safeguarding or e-safety concerns in line with school procedures.
• Ensure ICT equipment and installations comply with health and safety standards.

Skills, qualifications & experience:

• Bachelor’s degree in computer science or a related field.
• Minimum of five (5) years of hands-on experience in managing and maintaining ICT infrastructure, preferably within a school environment.
• Strong communication skills, keen attention to detail, and effective technical problem-solving abilities.
• Capable of multitasking and working efficiently under pressure during peak periods.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

About the Company

GEMS Education is a pioneering education company with an international network of award winning K-12 schools. Over the past 55 years GEMS has grown from one school to being a truly global company with one incredible mission – to make quality education available to every student. Over 20,000 education professionals unlock the potential of over 250,000 students across 14 countries each and every day, preparing children of all ages for real world success.