ICT Support Engineer

Job description / Role

• Provide first-line technical support for AMOS and other ICT systems.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage ticketing systems and ensure timely resolution of user requests.
• Install, configure, and maintain IT equipment and software.
• Provide remote and on-site support to end users.
• Collaborate with internal teams and external vendors for issue resolution.
• Ensure IT security and data protection policies are followed.
• Conduct system updates, patches, and routine maintenance.
• Document technical issues, resolutions, and standard operating procedures.

• Bachelor’s degree in IT, Computer Science, or a related field.
• 5+ years of experience in IT support/helpdesk roles.
• Hands-on experience with AMOS software is mandatory.
• Background in shipping, logistics, or maritime industry preferred.
• Strong knowledge of Windows OS, networking, and IT infrastructure.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage multiple tasks.

About the Company

With over 20 years of Tech Recruitment experience between it's co-founders, Quantum Talent was set up with the mission of connecting organizations undergoing digital transformation initiatives with highly skilled professionals who possess the expertise and vision necessary to drive success in the digital age.