IFS, Employee Relations Manager, Human Capital

Job description / Role

Line of Service
Internal Firm Services

Specialism
IFS - Human Capital (HC)

Management Level
Manager

Job Description & Summary
The Employee Relations Manager is accountable for ensuring that the individual and collective relationship between the Firm and its talent are managed appropriately, underpinned by PwC's values, policies and ultimately by country relevant law.

Financial
- Work towards achieving the goals of the People Team Function within budget
- Review and propose the gratuity, end of service or pension payment if required

Customer
- Liaise with the Partner group and wider teams xLoS to manage employee relations cases and ensure compliance with legal and regulatory bodies whilst implementing policies, practices and procedures across the region
- Guide the HC Operations team members in country. Provide guidelines, advice, support and feedback on performance. Develop their knowledge and capabilities.
- Support LoS with HR Employee relations matters (restructuring and counselling out process)
- Provide guidance to managers, supervisors, and employees regarding laws, regulations, policies, procedures and best practices related to employee relations matters.

Internal Process
- Maintain in-depth knowledge of employment legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Ensure compliance with the employment legislation in place at the regional level and coordinate with OGC for employment related matters. (employment letters, discharge letters, termination letters, contractors' agreements, written warnings)
- Ensure fair, transparent, effective Employee Relations processes
- Investigate disciplinary matters and provide information to the concerned parties with regards to ethical and legal considerations
- Manage and implement the people management framework around disciplinary and grievance process and support. Adhere to processes and standards for service delivery and ensure their implementation

Learning & Growth
- Support improvements in the HC Operating model, specifically the increased delivery of standardised services. Look for areas of continuous improvement across the HC Operations function
- Ensure the team has the necessary resources to perform autonomously while encouraging decision making and problem solving skills
- Promote collaboration, trust and improvement between team members and across the People Team
- Work on specific projects related to HR initiatives as assigned
- Develop a culture of continuous learning within the HC Operations and Employee Relations team and benchmark against best practices in the HR industry and country specific
- Ensure adherence to policies and procedures
- Responsible for the continuing professional development of self and junior team members
- Develop members on the team from a technical standpoint
- Support internal knowledge management best practices, creating communities of practice both within own team and across wider function
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
- Establish a healthy work environment for employees on the team

Requirements

Education
- Bachelor's Degree in Human Resources, Psychology or Business Management or legal
- Professional Certification in Human Resources is preferred

Language
- Fluency in spoken and written English, Arabic is an advantage

Overall Experience
- 5+ years of experience in an HR function, of which at least 2 years are in role covering Employee Relations

Specific Experience
- Previous experience in a professional services firm specifically in HR is an advantage
- Previous HR generalist experience with understanding of the entire employee lifecycle, including recruitment, performance management, talent development, employee relations and compensation and benefits

Knowledge and Skills
- Excellent interpersonal and communication skills
- Excellent team building and relationship building capabilities
- Ability to draw information from several areas and transfer requests and solutions to Specialised Teams, Resource Hubs and Local Teams within the People Team
- Excellent project management and change management skills is prefered
- Strong customer service orientation with ability to use patience and diplomacy to handle issues
- Ability to gather and analyse complex business requirements and advise on creative optimal solutions from an HR perspective

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.