IFS - Human Capital - Learning Programme Coordinator

Job description / Role

IFS - Human Capital - Learning programme coordinator - Senior Associate - Dubai

Line of Service
Internal Firm Services

Specialism
IFS - Human Capital (HC)

Management Level
Senior Associate

Job Description & Summary
A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculum and initiatives support the PwC strategy.

Our Learning and Development Technology team manages construction of interactive training modules that facilitate effective learning at all staff levels. As part of the team, you'll help with building learning dashboards, white board modules, digital learning exercises and other formats of interactive learning that facilitate effective individualised and team based learning.

Position summary

The Senior Associate coordinates and supports the delivery of learning initiatives within agenda. The general purpose of this position is to coordinate the successful scheduling, communication and execution of programmes within digital upskilling pillar of the project - Tomorrow, Today, as well as maintaining and updating relevant systems for analysis, reporting, budgeting and forecasting. The position also supports other Tomorrow, Today related projects.

Primary duties and responsibilities

Financial

- Support control the overall Tomorrow, Today expenditure and L&D costs
- Support the Tomorrow, Today team to identify new, cost effective delivery models

Customer

- Coordinate and plan digital upskilling programs logistics
- Coordinate communication with learners related to programs participation
- Take full ownership on sending joining instructions, attendee lists, printing, updating materials, logistics, catering, room set-up, etc
- Act as Hotel/Conference Room Liaison for assigned programmes, incl. coordinating contracting
- Provide onsite support at the events and is part of pre event logistics/project team, working closely other Tomorrow, Today team members

Internal Process

- Review and control regular basis data needed for analysis, budgets, and forecasting
- Produce reports accordingly
- Prepare appropriate forms, correspondence, and records regarding regarding upskilling initiatives
- Coordinate the participation of helpers/guest presenters for programs when necessary
- Coordinates material production and inventory
- Track distribution of materials where appropriate

Learning & Growth

- Demonstrate a culture of curiosity and continuous learning, especially in the area of digital capabilities
- Act as an advocate and liaison to other functional areas of the business in building digital competency
- Promote collaboration, trust and improvement between team members and across the Tomorrow, Today team

Requirements

Education

- Bachelor's Degree in Human Resources, Business Management, or Data Science is preferred

Language

- Fluency in spoken and written English

Overall Experience

- 3+ years of relevant experience

Specific Experience

- Experience in learning and development area, event organisation or communication
- Experience of building digital capabilities in others is an advantage

Knowledge and Skills

- Strong project management skills
- Ability to take ownership over the processes and deliver in self-managed and accountable manner
- Knowledge of event management specific
- Knowledge of L&D best practices and processes, incl. online and remote learning solutions
- General awareness and high level of curiosity related to the area of data analytics and emerging technologies
- Ability to work in a fast pace and flexibility to step into different initiatives
- Excellent interpersonal and communication skills
- Strong customer service orientation with ability to use patience and diplomacy to handle issues

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.