IFS - Human Resources - Learning and Development - Director

Job description / Role

IFS - Human Resources - Learning and Development - Director - Dubai

Line of Service
Internal Firm Services

Specialism
IFS - Human Capital (HC)

Management Level
Director

Job Description & Summary
The Learning & Development Leader leads a team to design and deliver best in class learning solutions that meet our business purpose, in a cost effective and innovative way and focuses on the creation of learning solutions in totality, from concept and design through execution and assessment. Integrating with the business, and implementing best-in-class teaching practices, this function supports and enables higher quality, and more relevant learning that is aligned with high performing teams.

This role is open to candidates based in any of our PwC offices.

Financial
• Plan and budget for the Learning & Development function across the region
• Leads budget and reporting process in line with the Firm’s strategy, global guidelines and staff internal needs
• Oversees and control the Learning & Development expenditure and cost per hour
• Lead the L&D team to identify new, cost effective delivery models
• Ensure that the L&D team deliver value for money, on target, on budget, learning solutions

Customer
• Acts as a trusted advisor for learning related matters
• Create, manage and maintain strong relationships with regional and global counterparts / stakeholders
• Accountable for maintaining a rich and diverse training curriculum, boosting the frequency of courses
• Look for synergies within the business to ensure that our programmes support the business in its future growth and encourage x-los working
• Consult with the business through, and when needed with, the L&D Leads
• Liaise with PLT, HC Business Leads and L&D Leads to develop business skills programmes that meet not only the current business needs but also to predict future needs so that we can better support the growth of our business
• Liaise with PLT, HC Business Leads and L&D Leads to identify areas for future development programmes

Internal Process
• Works with the Middle East People, Diversity & Inclusion Leader to plan to develop and implement the ME Learning strategy in line with the Firm’s strategy, global guidelines and regional focus
• Plans, selects and leads to implementation of global learning programs to address employees’ skill-development needs
• Explore, assess and build strong relationships with top tier training external vendors and certified coaches in line with internal needs
• Engage in high impact Learning and Development projects with global interaction
• Lead the assessment needs analysis and leverage outcome to map relevant courses accordingly
• Design, set and report relevant KPIs to measure course effectiveness pre and post participation, measuring staff accomplishment and performance
• Review evaluations of training courses, objectives, and accomplishments.
• Lead and implement innovative ways while developing the learning activities, whether thru the facilitation, audio-visual materials, instructor guides, or the venues
• Identify and incorporate best practices and lessons learned into program plans
• Leads a team of internal and external trainers, to deliver excellent, timely technical and business skills training to staff at all levels

Learning & Growth
• Recommend and drive implantations of Learning & Development initiatives across the region
• Lead the assessment and development of different ways to improve and enhance the quality of current Learning & Development offering and drive forward changes to deliver improvements.
• Create a friendly work environment that promotes a culture of trust, knowledge sharing and growth of all team members
• Ensure the team has the necessary resources to perform autonomously while encouraging decision making and problem solving skills

Requirements

Education
• Bachelor’s Degree in Human Resources, Psychology or Business Management
• Master’s Degree in Business Administration is preferred
• Professional Certification in Human Resources is preferred

Language
• Proficiency in spoken and written English, Arabic is an advantage

Overall Experience
• 10+ years of experience, with at least 4 years in L&D management position within a leading regional organization
• Significant experience in an international professional services environment, including Learning & Development

Specific Experience
• In depth knowledge of human resource L&D management best practices
• Demonstrated experience in managing and delivery of L&D services at a large organization
• Proven experience in developing comprehensive L&D strategies and policies

Knowledge and Skills
• Solid presentation skills
• Strong customer service orientation with ability to use patience and diplomacy to handle issues
• Excellent communication skills
• Ability to influence Partners of LoS, Function Leads to meet the HC support needs of the business, while maintaining a strong working relationship with managers across the organization
• Excellent analytical and problem solving skills
• Ability to quickly understand key business challenges and strategic objectives and align Learning & Development strategy accordingly
• Ability to gather and analyse complex business requirements and advise on creative optimal solutions from a Learning perspective
• Excellent knowledge of latest market developments, best practices and trends in the Learning & Development domain
• A successful track record in leading and managing people
• Excellent interpersonal skills and approachability
• Strong conflict resolution/management skills

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.