IFS - Technology Support Officer - IT - Associate

Job description / Role

Line of Service
Internal Firm Services

Specialism
IFS - Information Technology (IT)

Management Level
Associate

Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Development team helps develop and supports internal information technology systems and applications for use by all staff levels. You'll help our team develop programmes and applications that cater to PwC's strategic technology needs using your knowledge of technical domains of application.

You will be responsible for resolving local end user technology issues related to applications, infrastructure and network. Performing a range of technical/user issue management, and act as a direct point of contact for service issues delegated / escalated from IT Service Desk. Provide local L1 desk sid e support for technology i ssues

Responsibilities
As an Associate, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to
• LAN: - responsible for maintaining the operational effectiveness of infrastructure, account management, moves/adds/changes, troubleshooting, and ongoing enhancements to the LAN
• WAN: maintain the connection between the office and the WAN, coordinates actions with both local and global teams
• Assist in the management of Electronic Mail: manages user accounts and performs basic troubleshooting
• Software distribution/support: distribute firm supported software packages and upgrades to staff as necessary, and provides ongoing support in alignment with firm policies
• Hardware support: may perform repairs but mainly facilitates repair with outsource-vendor and manufacturer.
• Voice mail/video conferencing: support operations of systems, performs troubleshooting, and makes changes to each system
• Corporate roll outs: coordinates, support, and/or distributes new firm supported products
• Service Desk: Manages and resolves tickets delegated or escalated by IT Service Desk (Remote Support) Responsible for tracking the reported problem and resolution, and escalates to L2 support as appropriate
• Manage and perform service requests Set-up end user's devices
• Serve as point of contact for staff for computer technology information and standards guidance
• Responsible for delivery of Technology Support in line with the approved technology processes, procedures and support scripts.
• Flags issues for which appropriate script solutions are not available to End User Experience Specialist
• Coordinate with other team members in the completion of assigned project
• Assist client staff in formal and informal sessions on the use of current products
• Manage, resolve and escalate IT incidents as required
• Setup and operate local data centers and other IT infrastructure
• Conduct IT Inductions Sessions
• Report Information Security Incidents to the Information
• Security team and assess with the remediation where required Learning and Growth
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Requirements

Education
• Bachelor's Degree in Computer Science or equivalent

Knowledge, skills, and abilities
• Fluency in spoken and written English; Arabic is an advantage

Overall Experience
• 4+ years of relevant work experience in the technical environment

Knowledge & Skills
• Sound diagnostic and analytical skills
• Ability to work under pressure with limited supervision
• Self-motivated
• Ability to work in a team environment

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.