IMAC Coordinator - Distributed Client Services

Job description / Role

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The IMAC Coordinator will coordinate the delivery, installation, moves and changes of end users computer equipment and peripheral to include laptops, desktops, monitors and printers and host components. As IMAC Coordinator you will also maintain the forward supply inventory of assets on items to be deployed to or returned from end-users. You will ensure returned items are fit for service or prep for surplus and coordinate the active of tow others.

Job Responsibilities
- Image/ Re-image Laptop-Desktops
- Manage Inventory
- Pick Up equipment
- Complete break FIX
- Install applications
- Create Accounts in Active Directory
- Contact Vendor for service
- Organize surplus for pick up
- Assist with Service Calls
- Work with antivirus
- Replenish supplies for hardware\\office
- Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.

Specific Job Requirements
- Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors. Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change.
- Strong analytical and problem solving skills.
- Strong working knowledge of financial control policies/audit procedures and an understanding of basic accounting principles.
- Strong knowledge of inventory process controls in a warehousing/distribution environment.
- Strong verbal and written communication including presentation skills.
- Demonstrated ability to handle multiple tasks and competing priorities at the same time.
- Ability to prioritize and set goals to achieve company objectives.
- Strong planning skills including but not limited to projects, staffing and work processes.
- Maintain a positive, team oriented attitude and instruct others in the proper met

Requirements

Minimum Qualifications
- Experience in inventory control.
- AA or equivalent + 3 years of related experience
- ITIL V3 (would be a plus)
- HDI
- Tier II and/or Tier III HelpDesk support

Required Professional and Technical Expertise
- Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors. Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change.
- Strong analytical and problem solving skills.
- Strong working knowledge of financial control policies/audit procedures and an understanding of basic accounting principles.
- Strong knowledge of inventory process controls in a warehousing/distribution environment.
- Strong verbal and written communication including presentation skills.
- Demonstrated ability to handle multiple tasks and competing priorities at the same time.
- Ability to prioritize and set goals to achieve company objectives.
- Strong planning skills including but not limited to projects, staffing and work processes.
- Maintain a positive, team oriented attitude and instruct others in the proper met

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life at IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You at IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education: None Commissionable: No

Key Job Details

- Country: AE
- State: ABU DHABI
- City: ABU DHABI
- Category: Technical Specialist
- Required Education: Bachelor's Degree
- Position Type: Early Professional
- Employment Type: Full-Time
- Contract Type: Fixed Term - Short Term
- Location: ABU DHABI, ABU DHABI AE

About the Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.