Implementation Lead (Product Analyst)

Dubai, UAE

Ref: HP647-2387

Job description / Role

Employment: Full Time

Implementation Lead (Product Analyst) - Payment Technology

Responsibilities
- Support Token Service (VTS) commercial rollouts
- Provide on-field first level technical support for VTS integrations
- Responsible to advice and guide clients (Issuers, merchants, and 3rd party wallet providers) on VTS integration options and act as a technical SME for VTS integrations by being able to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols
- Provide product guidance to client support and development staff configuring issuer interfaces into the VTS
- Provide pre-sales technical integration support for the Digital Solutions SDK and VTS token requestor APIs through the Developer Center
- Maintain client satisfaction by supporting engagements resulting in successful go-lives
- Support the on boarding process for VTS clients and work with regional teams ensuring that sales team are accurately & suitably supported resulting in successfully closed deals
- Contribute to developing internal and external product documentation including product and technical integration guides in support of VTS integrations
- Work in conjunction with regional staff with regards to supporting VTS client integrations
- Recommend improvements and enhancements to VTS capabilities to product managers in the product development stream to accelerate adoption with key stakeholders in key marketplaces/segments/regions
- Deliver on the VTS product strategy supporting market adoption and penetration goals in line with defined product and corporate objectives by working with cross-functional, and cross-regional teams

Requirements

Qualifications
- Bachelor’s degree required in computer/electrical engineering or computer science, or equivalent technology expertise and acumen acquired through work experience
- Requires a minimum of 5+ years progressively responsible experience in product development in mobile payments and/or mobile platforms or in payments systems integration
- The ideal candidate will have experience with mobile contactless payment issuance programs (i.e., payWave or payPass), smart card deployments (i.e., EMV), or with applications using NFC
- Preferred experience in an engineering or pre-sales consultant role with international experience in CEMEA
- Working and demonstrable knowledge in any programming language such as Java, Groovy and/or C#
- Working and demonstrable knowledge of using SOAP protocol, XML and JSON message formats.
- Working knowledge RESTful web services and web services security related concepts (TLS communication, authentication etc.,)
- Knowledge of Cryptography concepts (encryption, hashing, digital signature etc.)
- Familiarity with Android/iOS development would be an added advantage.
- A technically minded candidate with consulting experience in a sales engineering or systems integration role
- Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner
- Independent decision making required on daily basis with minimal oversight from senior members of staff
- Complex and varied workload, required to support multiple ongoing implementations and sales processes
- Understanding of mobile payments technology, including NFC, secure elements, contactless payments, online/remote payments, and in app payments
- Familiarity with contactless payment products, including the underlying specifications and relationship to EMV and GlobalPlatform standards bodies
- Familiarity with ISO8583 financial transaction message formats.
- Advanced written and verbal communication skills, exceptional interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional lines
- Advanced planning, organizational and problem solving skills
- Exceptional project management skills with the ability to manage multiple activities with both internal and external stakeholders
- Ability to travel as needed

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: