In-Room Dining Supervisor

Job description / Role

Company description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job description

Responsibilities and essential job functions include but are not limited to the following:

• Be aware of all hotel services and promotions in order to assist any guest or colleague.
• Review all group resumes and BEOs in order to ensure the successful completion of all IRD responsibilities as outlined in the resumes or BEOs.
• Keep an up-to-date knowledge of the menu, beverage list and wine list as well as ensure that all colleagues do the same.
• Ensure that standards are maintained and all documentation pertaining to the standards are utilized (i.e. F&B basics, process briefs, JTCs, etc) in the shift.
• In addition, carry out or assist the manager or assistant manager in training and development activities for the colleagues.
• Ensure the proper organization of all service equipment.
• Ensure proper mise en place and station set up to ensure a smooth operation.
• Assure that the shift hand over to the next shift is done according to the leader's checklist pertaining to each shift.
• Check presence of staff and physical appearance and grooming standards are maintained.
• Supervise and assist in service for VIPs.
• Check outgoing orders for accurate set ups.
• Do daily food and beverage requisitions.
• Coordinate floor checks and guest room pick ups.
• Oversee equipment breakdown and linen sorting.
• Ensure communication with oncoming shift supervisor or leader.
• Handle guests' requests and complaints and report them to assistant manager or manager.
• Maintain communication between IRD and all supporting departments.
• Maintain a good working relationship with all fellow colleagues and leaders in IRD as well as supporting departments.
• Check tray and table set up to ensure departmental standards are always maintained.
• Perform cleanliness and maintenance of all equipment.
• Be present on the floor of operation and in doing so, ensure the following:
  • Check outgoing orders for accurate set ups
  • Support order deliveries if necessary
  • Support order taking process if necessary
  • Audit standards and take note of guest feedback in order to make positive changes to the product or service offering of IRD
• Ensure communication with oncoming shift supervisor or leader.
• Conduct shift briefings for colleagues.
• Ensure that departmental logbook and pass off is completed, ensuring follow up on any outstanding issues from pass off.
• Coordinate amenity orders, preparation and delivery.
• Oversee RC operation, ensuring all departmental policies are adhered to provide support and back up as and when deemed necessary.
• Check VIP list and follow up on all deliveries.
• Maintain communication between IRD and all supporting departments.
• Maintain master key and key control system in place.
• Other duties as assigned.

Qualifications

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal and written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• Must know various food and beverage terminologies.
• Working knowledge of Micros and MS Office is a must.
• 2 years minimum experience in food and beverage.

Physical aspects of position (include but are not limited to):

• Standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Frequent pushing and bending

Additional information

Visa requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. Assistance with the visa process as well as flights and accommodation will be provided to successful applicants.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo!

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.