Job closed
Ref: QP373-49
Job description / Role
Job Responsibilities:
• Meet and greet company visitors and walk-in customers appropriately.
• Determine visitor needs in a professional manner.
• Manage, assist and create orders for walk-in customers.
• Receive customer phone calls and deal with queries by providing accurate information using professional telephone etiquette.
• Deal with Tele-sales customer to increase daily sales and report back in SAP
• Provide general information about company products and services.
• Forward calls to appropriate person.
• Respond to all customer emails.
• Create sales Quotation, sales orders and follow with customer in coordination with outdoor sales team.
• Updating database frequently.
• Giving necessary supports to outdoor sales team.
• Receive and handle client complaints and give after-sales support when requested
Requirements
Requirements:
• Excellent written and verbal communication skills.
• Competency in software applications including Word, Excel, and Outlook, (SAP will be an advantage)
• Arabic and English communication skills
• Engineering background (Civil or Architect) is preferable
• Knowledge of AutoCAD software basics
About the Company
STYRO Insulation Mat. Ind. L.L.C was founded in 2000, producing and installing complete Expanded Polystyrene Solutions in the UAE and MENA region. It is therefore considered the number one EPS manufacturer in the region as the market leader and main supplier of all EPS products.
STYRO is present heavily all over the UAE and Oman and GCC with plans to expand further in the region to reach all MENA region. We currently run two plants with a total surface area of 44,000 m^2, where approximately 250 technicians and workers are employed full time. We have a strong focused vision on sustainable growth and constant stability. We are achieving that by improving our business with continuous technical research and support through our Customer Service and R&D teams.
Our hand-picked staff ranges between engineers, experienced sales executives, vibrant marketing team and best customer service representatives who are all focused on satisfying our client's needs and provide the best pre/post-sales service experience possible to our valued customers.