Information Security Operations Manager

Job description / Role

Overview

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750 experiential retail stores, online and through mobile apps, each touchpoint leads to delighting the customer.

Our Security Operations Manager is responsible for overseeing and managing a hybrid security operations model that includes both in-house and outsourced teams. This role ensures the effective detection, response, and mitigation of cybersecurity incidents across Chalhoub Group's global infrastructure, aligning security operations with business objectives and risk management strategies. This role will focus on leading global security incident management and developing security capabilities across the Group, ensuring the confidentiality, integrity, and availability of Chalhoub Group's digital assets.

Responsibilities

• Oversee global Security Operations Centre (SOC) activities, ensuring 24/7 monitoring, detection, and response to security threats.
• Manage a hybrid operational model, optimizing collaboration between in-house teams and outsourced security service providers.
• Drive continuous improvement in threat intelligence, incident response, and security operations frameworks.
• Develop security operations playbooks, response plans, and procedures to enhance consistency and efficiency in handling incidents.
• Lead and coordinate the global incident response process, ensuring rapid containment and remediation of security threats.
• Develop and maintain an Incident Response Framework (IRF) to align with ISO 27001, NIST CSF, and regulatory standards.
• Work closely with forensic teams, threat analysts, and legal/compliance teams to investigate major security incidents.
• Drive cyber crisis simulations and tabletop exercises to strengthen preparedness across business units.
• Define and implement advanced security monitoring and response capabilities, including SOAR, SIEM, EDR, and Threat Intelligence Platforms.
• Collaborate with global technology teams to embed security into business processes and digital transformation initiatives.
• Ensure effective integration of cybersecurity tools into cloud and on-premise environments.
• Manage relationships with third-party security providers, MSSPs, and technology vendors to maximize security effectiveness.
• Develop and maintain security KPIs and SLAs to measure SOC efficiency and incident response effectiveness.
• Provide regular security operations reports to senior leadership and key stakeholders, offering actionable insights.
• Ensure compliance with global data protection and security regulations while maintaining security posture across all regions.
• Manage and mentor a distributed team of security analysts, engineers, and incident responders.
• Build and maintain strong collaboration with IT, Risk, Compliance, and Business Leaders to align security operations with organizational goals.
• Develop and deliver security awareness programs focused on incident response and security best practices.

Ideal Candidate Profile

• 8-12 years of experience in security operations, with at least 3-5 years in a global incident management leadership role.
• Deep expertise in SOC operations, SIEM, SOAR, Threat Intelligence, Endpoint Security, and Cloud Security.
• Strong knowledge of cybersecurity frameworks (NIST, ISO 27001, MITRE ATT&CK, GDPR).
• Proven ability to manage hybrid teams, balancing in-house security operations with outsourced security services.
• Experience with major cybersecurity incidents, forensics, and crisis management.
• Strong understanding of cloud security best practices (AWS, Azure, GCP).
• Excellent leadership, communication, and stakeholder management skills.
• Relevant certifications: CISSP, CISM, GCIH, or equivalent.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.

We invite all applicants to apply. It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.

Department: Tech

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.