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Innovation Coach (Manager) - Customer & Strategy

Ernst & Young

Dubai, UAE

Ref: NP946-1208

Job description / Role

Employment: Full Time

Innovation Coach (Manager) - Customer & Strategy (Innovation Accelerator)

The opportunity

We have an opportunity for an "Innovation Coach" in one of the most vibrant start-up ecosystems in the middle east and have a direct influence in nurturing the next generation of high innovation start-ups who are either based in the UAE or looking to grow their business through entering the UAE market.

The EY managed "Innovation Accelerator" (IA) operates in Dubai from the EY Wavespace in Emirates towers. The program identifies promising start-up companies to benefit from EY's assistance, mentoring and coaching across a number of service areas optimised for the growth of high innovation start-ups. Following an intensive selection process around 20-30 companies a year will be identified for joining the programme.

You will be interacting with entrepreneurs on a daily basis, supporting the successful functioning of the Innovation Accelerator alongside the coaching director, the IA leadership team, a wide range of subject matter representatives, industry experts as well as the operations team.

Your key responsibilities

As a Manager within our Strategy & Customer practice you will deal with complex issues concerning (growth) strategy, innovation, customer experience and strategic / digital transformation.

In role of Innovation Coach the key responsibilities include;

- Support Innovation Accelerator managerial and operative tasks, oversight of service delivery for members across relevant service offerings, including taking lead roles in running workshops, events, talks and other emerging offerings suited to client needs;
- Manage member service delivery sessions and team involved in delivering those session.
- Coordinate with Service Delivery Enablement team to secure relevant SMR's, support staff, and resources required to conduct member service delivery sessions
- Track member feedback and achievements and communicate to the Marketing Team in coordination with Coaching Director and Service Delivery Director as required
- Input into strategy and operations for Innovation Services delivery as a whole, including regular review of strategy and ensuring compliance with policies in operations including facets such as partnerships, contracts and reporting.
- Input into the impact assessment, developing and monitoring the theory of change of why/how innovation services are helping with client objectives.
- Working with other coaches and service leads to provide oversight for the development and growth of a support community and alumni from which we can engage experts, mentors and partners for all clients.
- Working closely with other members of the Innovation Accelerator team to maintain a strong single team as we collectively undergo considerable growth.
- Support the Coaching Director and Service Delivery Director with any other activities and tasks as required

The Innovation Services Coach will be managing member relationships and managing a team to deliver design sprint sessions, advisory support and consulting on Accelerator members in transitioning to scale. Over time, the Innovation Coach will work with the Innovation Accelerator leadership to refine strategy and operationally deliver innovation services and consolidate EY's leadership position in innovation.

Skills and attributes for success

To qualify for the role you must have

- You have 5 years or more of responsible experience in an innovation function or accelerator, product management in a technology company, as start-up founder or in a similar role or you have 6-9 years of work experience at a reputable company in the areas of marketing, strategy, business development or product innovation;
- You have deep knowledge of and affinity with, among other things, strategy (development), business performance improvement, digital technology and customer processes
- Experience running innovation and accelerator processes, such as design-led, human-centered design, lean-startup or agile workshops and managed them throughout the development journey of a startup/innovation
- At least 5 years' leadership and management experience, managing other experienced staff - You have persuasiveness, focus on people, leadership, and you can influence customers and stakeholders to receive support for major changes in organization;
- Experience in interaction with senior client and stakeholder relationships
- Experience with, and knowledge of, international development, emerging technologies, human-centered design, lean start up methodology
- Proven track record of effectively managing projects and/or client engagements
- Extensive knowledge of using Business Model Canvas, Value Proposition Design (Strategyzer), and Customer Empathy mapping across a wide range of industry sectors


Ideally, you'll also have

- Knowledge and experience of using Human Centred Design methods, such as IDEO Design-kit methods
- Experience of applying start-up delivery methods such as Lean Startup
- Previous experience with Agile methodology
- Willingness to travel extensively across the globe

What we look for

We are looking for professionals who are looking to develop their careers. You will make a difference to a wide range of clients in the field of Strategy & Customer. The work environment is dynamic with a high level of trust and strong co-operation. If this is something that interests you and you have the abilities above, then we would like to talk to you.

What working at EY offers

We offer a competitive compensation package where you will be rewarded based on your performance and recognised for the value you bring to the business. We also offer:

- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that's right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Build your legacy with us.

Apply now.

About the Company

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region

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