Inside Sales Representative

SMSGlobal

Dubai, UAE

Ref: NP153-12

Job description / Role

Employment: Full Time

SMSGlobal is a tech company specialising in delivering messaging solutions to companies. Our MXT platform and integration technologies allow us to provide simple communication solutions for our customers, and we pride ourselves on our customer service. We are proud and excited by our products and are constantly looking to stay one step ahead of the technology development game.

The purpose of this role: To learn all the various sales roles of Sales Acquisition, Partners, Resellers, Corporate & Government so we can build foundation for a scalable office.

Essential job functions:
• Managing HubSpot (CRM) as per company expectation always making sure that all information is up to date at all times.
• Planning of phone activities from HubSpot assigned leads
• Make all the necessary number of quality calls
• Sales Acquisition – develop new business sales through onboarding your own clients through cold calling and leads that have been assigned.
• Cold calling potential opportunities as set out in agreed verticals.
• Converting leads as set out in KPI’s
• Daily, weekly, monthly and quarterly results to be achieved
• Setting of Quarterly Goals and Objectives
• Superior Customer service
• Must be able to work autonomously
• Assist with overflow of support tickets and calls when required.
• Conduct webinars

Responsibilities:
• Meeting daily quota of quality phone calls
• Assisting Customers on how to use products and services including Customer training when required
• Follow up on all internal messages from Athena, Hubspot, Damo, whugo – including follow up on any finance request.
• Proactive approach as there are a multitude of objections to be overcome to get prospects over the line
• Identify any common issues/barriers which inhibit prospects from moving forward
• Negotiate messages rates, terms and conditions customizing ongoing solutions to all prospects according to SMS Global guidelines.
• Ensure that SMS Global processes are always followed
• Learn all Sales Acquisition Manuals in accordance to SMS Global expectations
• Be a High Sales Performer according to SMS Global expectations
• Relief all Sales personnel when they are going on vacation
• Maximize cross sell, up sell and solution sell opportunities with every prospect of existing Customers
• Meet all KPIs set out according to SMS Global expectations
• Prepare all weekly One on Ones, Monthly meetings to report progress
• Prepared G&O revisions every quarter in line with all the dates provided

Key Performance Indicators:
• Daily calls outbound
• Contacting leads and enquires within company targets
• Client sign ups
• New leads
• Partner client sign up
• Monthly/ quarterly / yearly sales targets
• Hubspot management
• Attendance
• SMS Global Processes

Requirements

The ideal candidate should be able to develop a pipeline within various verticals where leads can be nurtured through the sales cycle. Work with Cold, Warm and Partner leads in order to demonstrate an ROI to their business and deliver an ROI to SMS Global.

Skills Required:
• Must be energetic and proactive
• Willing to assume total responsibility for the role
• Have a high degree of self motivation
• Burning desire to be the best
• Top communication skills
• High work ethic
• Great time management skills
• Great listening skills
• Excellent telephone manner
• Excellent closing techniques
• Excellent question skills
• Great at hunting, retaining and growing opportunities
• Highly skill to selling to a diverse Customer base

About the Company

We are leading providers of mobile messaging, platform design & development and integration solutions. We have a team of talented professionals in our Melbourne HQ and Dubai offices who specialise in delivering seamless, integrated services to both business and personal customers.

In 2010, we were recognised as Mobile Company of the Year, acknowledging our expansion into new global markets and for securing a number of large contracts with tech giants and major airlines, SMSGlobal is positioned as an agile, customer centric organisation in the managed solutions mobile messaging space.

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Sales Representative salaries in UAE

Average monthly compensation
AED 5,000

Breakdown available for industries, cities and years of experience