Inside Sales Supervisor

Job description / Role

Description

We’re hiring an inside sales supervisor to oversee the daily operations of our inside sales team. You’ll lead the inside sales team, ensuring accuracy in documentation, responsiveness to customers, and strong alignment with sales objectives. With visibility across all product lines, you’ll help drive revenue growth by improving efficiency, ensuring process discipline, and spotting upsell and cross-sell opportunities.

Requirements

What you’ll do

• Lead the team. Supervise inside sales staff, facilitate regular team meetings, and coordinate workload distribution.
• Improve quality. Ensure accuracy, completeness, and compliance of all inquiry and quote processes.
• Drive performance. Monitor quote-to-order conversion rates, call activity, and lead progression, ensuring accountability to targets.
• Support improvement. Use data analytics to identify trends, streamline processes, and raise team performance.
• Engage key stakeholders. Handle urgent or complex customer and supplier interactions requiring supervisory input.

What makes you a fit

• Minimum 3 years of experience supervising a sales team.
• Bachelor’s degree preferred in business, technical, or related field.
• Proficiency in Epicor ERP and HubSpot CRM (or equivalent).
• Strong data analysis, reporting, and process management skills.
• Excellent prioritisation, coordination, and problem-solving abilities.
• Familiarity with AI tools (e.g., ChatGPT, Copilot) is an advantage.
• Based in or able to commute to JAFZA; a valid UAE driver’s license is an advantage.

Why join us?

• Purpose-driven culture. We do business the right way, upholding safety, quality, and transparency.
• Reciprocity & trust. We value mutual respect and open communication, supporting growth through shared success.
• Innovation & agility. Your ideas help us improve continuously and drive sustainable impact.

Ready to step up and lead? Apply today! We’re excited to meet you.