Internal Sales Representative

Agile Consultants

Dubai, UAE

Ref: SP498-24

Job description / Role

Employment: Full Time

• To prepare commercial proposals (quotations/tenders etc.) in line with customer deadlines or within an agreed timeframe.
• To actively follow up on quotations to determine the status of the company’s proposals and convert opportunities to orders.
• To contract review orders received and communicate contractual requirements to the manufacturing division.
• Track orders from placement through delivery including shipping.
• Track orders, handle delivery delays, coordinate with Product Expeditors, Logistics, Customer Service Advisors, 3d party Suppliers and ensure all orders have been shipped out.
• Be able to use CRM and/or ERP systems effectively and in line with company procedures.
• Maintain open order reporting on a weekly basis.
• Coordinate the day-to-day management of customers, generate, manage & convert sales leads following set processes and utilizing key systems such as OPT.
• Identify and achieve profitable sales opportunities.
• Prepare commercial proposals (quotations/tenders etc.) in line with customer deadlines or within an agreed timeframe.
• Receive inbound calls and build effective customer relationships and loyalty to ensure excellent customer service at all times.
• Build strong customer relationships using a range of communication methods. Understand customers’ business needs and address any issues following upon sales opportunities.
• Actively manage customer complaints and ensure these are resolved to meet/exceed customer expectations.
• Ensure a smooth transition to the Business Development Manager (BDM) where sales opportunities for new or existing businesses can’t be progressed via the telephone.
• Initiate outgoing customer calls with prospective clients to establish qualified appointments for field sales team members.
• Partner and work closely with key field sales team members to provide sales support and prospecting opportunities, including data gathering and followup.
• Proactively prioritize workload in line with the Core product, core sector core geography.
• Respond to all cancellation requests, claim handling, and follow standard operating procedures and escalation policy as appropriate.
• Attend sales meetings and participate in learning and training opportunities when appropriate to continuously build customer service and sales knowledge.
• Proactively follow up on quotations to determine the status of the company’s proposals and convert opportunities to orders.
• Assist in market research and prospecting activities to generate new customer sales Make commercial judgments to negotiate and convert opportunities.
• Contract review orders received and communicate contractual requirements to the manufacturing division.
• Be able to use IT systems effectively and in line with company procedures.
• Liaise with key stakeholders to ensure customer specifications are adhered to.

Salary:
AED 15,000 per month inclusive of fixed allowances.

Requirements

• Minimum Mathematics and English qualification (e.g., GCSE, Baccalaureate, US High School Diploma).
• Engineering-related qualification.
• Formal recognized sales qualification (or working towards), e.g., ISMM.
• IT skills: Word, Excel & PowerPoint.
• Working in customer service/sales orientated background.
• Previous experience in working in a manufacturing background.

About the Company

Agile Consultants is a talent solutions company in Dubai that focuses on tapping into the complete potential of individuals and organisations. Our expert team of recruiters work closely with clients and candidates to ensure best results in terms of recruitment and successful placement in GCC, Middle East & Africa regions. Our specialities include but are not limited to Talent Sourcing, Executive Search, Niche Talent Acquisition, Head Hunting & C-Suite Hiring.

With over 20 years in the United Arab Emirates region, we have built a strong network of partners and affiliates, allowing us to assist job seekers and employers with the same passion.

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Sales Representative salaries in Dubai

Average monthly compensation
AED 4,500

Breakdown available for industries and years of experience