IRD - Order Taker

AccorHotels

Dubai, UAE

Ref: RP714-21399

Job description / Role

Employment: Full Time

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

Job responsibilities and essential job functions include but are not limited to the following:

- Inform Guests about all other hotel services and promotions upon request
- Up sell orders / suggest food & beverage items as per orders
- Give appropriate preparation and delivery times
- Enter Guest orders in Micros POS
- Communicate all incoming orders to servers properly
- Process daily amenity list
- Handle Guest inquiries and complaints
- Run end-of-shift reports
- Drop cash payments.

Requirements:

- Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours
- Must know various food & beverage terminologies
- Working knowledge of Micros & MS Office is must
- 2 years minimum experience in customer service
- A hospitality diploma is an asset
- Must have the ability to handle cash effectively and accurately

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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